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Customer Service Representative - West London - Flexible Working Available

Employer
Metro Bank Plc
Location
London (Central), London (Greater)
Salary
£20,500
Closing date
31 Mar 2020

Job Details

At Metro Bank we are looking for Customer Service Representatives who display outstanding qualities of providing genuinely professional and amazing customer service. We are looking for colleagues to join our stores in Southall, Hounslow, Chiswick and Ealing. Our store colleagues focus on the customer all the time, every time because they care about our customers, and we get rid any stupid bank rules that get in the way of them doing that. That is why we offer instant account opening with a debit card, PIN and cheque book issued on the spot. How amazing is that?


So what will you be doing…..?


• Greeting and welcoming customers 
• Finding solutions for customers and advising them on our services
• Opening accounts for our customers and providing loan and credit card facilities
• Helping customers with our amazing Magic Money Machines and Safe Deposit boxes
• Participating in our store events (including Kids Rock, Dogs Rule, Grand Openings, Metro Money Zone)


You need to be this kind of person….


• Passionate about providing unparalleled levels of service and convenience for customers
• Prepared to stick at something – we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow
• Able to work and learn quickly in a fast paced, fun and dynamic environment

• Care about doing a great job and exceeding expectations with the quality of what you do

 

And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns.

 

We always support colleagues to develop their skills.  But to be successful in this job you really do need to already be able to do most of these wonderful things...


• Right from the start, we'll give you full training and great support so you don't need previous experience of finance or banking, but you do need experience of dealing with complex customer service queries. 

• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders 
• We are looking for colleagues who want to revolutionise banking by turning customers into fans! 
• You'll also need to be able to balance building relationships with your customers with attention to detail - we are a bank after all! 
• Able to deliver excellent customer experience in a very fast paced environment (our Stores are often very busy!)
• Be 100% flexible to work a variety of shift patterns over the seven days Metro Bank are open

Company

Metro Bank is Britain’s first new High Street bank in over 100 years. We offer banking focused on the customer through unparalleled levels of service and convenience. With our unique, customer-focused retail business we reinvent the rules of retail banking, making every effort to remove all stupid bank rules from our day to day services to offer simpler and more convenient banking to you.

We’re an equal opportunities employer and we take real pride in having a supportive family friendly culture for colleagues and customers; ranging from shift working and enhanced maternity benefits to Kids Rock events which team members and their families are welcome to attend. Metro Bank is committed to creating a diverse workforce that represents the communities it serves, and giving opportunities to colleagues looking to build a career with the bank.

 

 

Company info
Location
London
United Kingdom

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