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IT Service Desk Analyst Central London - Night Shift - Flexible Working Available

Employer
Metro Bank Plc
Location
London (Central), London (Greater)
Salary
£20,500 (+25% shift allowance)
Closing date
26 Apr 2020

Job Details

  1. Are you at the beginning of your IT career and looking for a role with exposure to a wide range of technologies? Can you solve challenging problems whilst providing amazing customer support? Do you love helping colleagues so that they are able to create fans? If yes, then we may have the role for you!
  2. Our IT Service Desk team are highly visible across the Bank and play a vital role in providing amazing technical support to our colleagues. As an IT Service Desk Analyst, you will champion IT support and act as a single point of contact for all IT incidents and service requests. You will work closely with multiple IT teams as well as third party suppliers in order to resolve any problems as quickly and effectively as possible whilst providing amazing customer service. The IT support team offer 24/7 support so to be considered for this role you must be flexible with working shifts.
     
    So what would you be doing?...
  3. • Delivering IT Service Desk support to all Metro Bank colleagues
    • Troubleshooting and logging any technical issues received via phone call or ticket in the IT Service Management tool
    • Making sure that technical issues are resolved as quickly as possible 
    • Escalating any potential major incidents or threats
    • Working with third party suppliers to co-ordinate repairs and implement recommended solutions
    • Looking after incidents and service requests against defined service level objectives (SLO)
  4. You need to be this kind of person…
  5. • Passionate about providing unparalleled levels of service and convenience for customers
    • Prepared to stick at something – we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow
    • Able to work and learn quickly in a fast paced, fun and dynamic environment
    • Care about doing a great job and exceeding expectations with the quality of what you do

    And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns.
  6. We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things...
  7. • Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders
    • A background in technical support and troubleshooting would be really helpful
    • It would also be great if you have a basic understanding of LAN and WAN principles
    • If you have experience with helpdesk incident and problem management tools that would be fantastic
    • Naturally, you will have excellent customer support and communication skills
    • It would be amazing if you have a degree in IT or a similar discipline however this is not necessary

Company

Metro Bank is Britain’s first new High Street bank in over 100 years. We offer banking focused on the customer through unparalleled levels of service and convenience. With our unique, customer-focused retail business we reinvent the rules of retail banking, making every effort to remove all stupid bank rules from our day to day services to offer simpler and more convenient banking to you.

We’re an equal opportunities employer and we take real pride in having a supportive family friendly culture for colleagues and customers; ranging from shift working and enhanced maternity benefits to Kids Rock events which team members and their families are welcome to attend. Metro Bank is committed to creating a diverse workforce that represents the communities it serves, and giving opportunities to colleagues looking to build a career with the bank.

 

 

Company info
Location
London
United Kingdom

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