Response and Support Officer

SMaRT service is our client’s response and support team, supporting vulnerable people to live independently. They need Response and Support Officers (RSO) to work in their SMaRT service in Nottingham.

Are you looking for temporary work due to the change in your circumstances as a result of COVID-19? Or are you just looking for a permanent challenge? Our client needs you!! They have both temporary and permanent opportunities available.

Location: Nottingham

Salary: £21,341 - £25,414 per annum pro rata for part time (£11.09 - £13.20 per hour)

Hours: up to 37 per week, full time, part time and bank hours available - As the SMaRT service operates 24/7, you will be required to work on a rota basis which covers 24 hours a day; including weekends Christmas and all bank holidays.

Closing Date: Sunday 12 April 2020

Interview Date: Telephone Interviews are being arranged on an ongoing basis and immediate starts available

About the Role:

As a Response and Support Officer you will help support vulnerable people to live independently. You will monitor assistive technology solutions, which includes critical equipment such as fall detectors or smoke and door sensors. You will also need to provide a range of wellbeing checks; either face to face or over the phone including medication prompts, emotional support and reassurance, contacting next of kin and emergency services. In addition, you be required to help arrange maintenance repairs, provide a mental health helpline, monitor CCTV, support colleagues with safeguarding concerns.

As you can see, no two days will be the same – can you rise to the challenge?

About you:

To work as a Response and Support Officer, you will need to be patient and show empathy to callers You will be able to work in a fast pace service, but remain calm, professional and be dedicated to help their most vulnerable customers.

You will be motivated and be able to think outside the box and react efficiently and effectively in emergency situations.

You will have experience of working in a customer facing team environment and experience of working in a telephone support service. You will also be educated to NVQ level 2 or equivalent in Telecare, Care, Housing, Customer Service, Business Administration, ITC), or be able to demonstrate relevant work experience.

A valid driving licence is essential for this role.

“Working as an RSO can be rewarding knowing your contribution has made another person’s day better. Be prepared for the unexpected!”- quote from a current colleague

Benefits:

In return for doing your bit for the community, our client will provide these fantastic benefits:

• c36.5 days leave a year with additional 2 days after 5 years’ service
• Healthcare Cash Back Plan worth up to £1200 per year on your routine healthcare costs e.g. Dentist, opticians etc.
• Overtime available
• Pension contributions matched up to 7.5%; including life assurance
• £250 for successful referral of a friend as a Support Worker or a Care Assistant
• Great learning & development and qualification opportunities
• Free training
• Discounts and cashback at major retailers
• Access to employee advice line; with a 24-hour confidential advice service
• Support to achieve Health & Social Care Diploma
• Free enhanced DBS check

To keep you safe, PPE will be provided for you and you will be encouraged to socially distance where possible in the role.

As this is a key worker role, you will be provided a letter confirming your status so your children can be allowed into school/nursey if applicable.

Whether you would like to help out your community in protecting the most vulnerable people from the effects of COVID-19 or looking for a new rewarding role, our client will have you if you share their values!