IT End Point Management Engineer

Recruiter
Amey
Location
Liverpool
Salary
£25000 - £34000 per annum
Posted
15 May 2020
Closes
14 Jun 2020
Ref
AM12696
Hours
Full Time
Flexibility
Set hours
Contract Type
Permanent

The Role

Are you looking for an IT End Point Management Engineer role? Do you have a "big company" background, supporting thousands of users? Here at our Matchworks site in Speke, Liverpool, we have an opportunity to join our talented and thriving Group IT function. You will be providing Third Line Support and Technical Guidance for the End User Environment to both our internal Support Teams and our External Providers. Successful candidates need to be able to pass both BPSS and SC Clearance.



Job Duties

  • To act as third line support for all Desktop and User related incidents across a multi-domain/multi-site organisation.
  • Administration of Active Directory, including Group Policy for the End User Computing Environment
  • Administration and maintenance of System Centre Configuration Manager 1810 and above
  • Administration of the Anti Virus Tool across the End User Environment
  • Support and Administration of Citrix Environment
  • Determine end user device patching updates through planning, configuring and testing
  • Assist in the design, planning, implementation and optimisation of Amey Technical Infrastructure - including but not limited to Active Directory, Anti Virus and SCCM.
  • Assist the Hardware Deployment Team in the delivery of the Standard Corporate OS Configuration.
  • Maintain the End User Hardware Road Map.
  • Assist with bringing new technologies forward from complex to a day to day maintenance activity
  • Review system software updates and identify those that merit action
  • Collaborate with Application Support Teams to maintain software and hardware inventory and ensure software licence compliance
  • Liaise and work closely with Customers/Team Members to ensure incidents and requests are resolved to customer satisfaction and within SLAs.
  • Liaise and work closely with clients to ensure technical solutions are implemented and are fit for purpos
  • Provide advice to management on technical systems as required



Requirements

Essential Experience and Qualifications:

  • Scripting Skills (Vbscript and Powershell)
  • Experience of designing, implementing, administering and troubleshooting Active Directory to manage single and multiple domains
  • Experience of administering an Office 365 environment focussing on Sharepoint and One drive for Business
  • Experience of administration and configuration of System Centre Configuration Manager 1810
  • Demonstrable experience of Change Process - including reviewing and approving changes, including risk priority, test, regression, roll back, communication and documentation plans
  • Experience in a customer service and IT Environment
  • Experience of working within an SLA driven ITIL-orientated environment
  • Experience of working effectively and positively in a busy, pressured environment
  • Experience of working with internal and external groups to resolve problems
  • Excellent customer service and time management skills

Desirable Experience and Qualifications:

  • Understanding of McAfee EPO Policies
  • Experience with Appsense Manager
  • Working knowledge of Microsoft App-V and application packaging
  • Experience in a large corporate multi-domain/multi-site organisation
  • Strong technical skills including a demonstrable ability to assimilate and apply both technical and business process knowledge in troubleshooting situations
  • Understanding of Thin Print and Wyse Device Manager

Experience of HP and Dell Wyse Hardware



Essential Characteristics?

  • Customer centric with a desire to provide a high level of service to our user estate
  • Proven ability to communicate effectively with technical and non-technical audiences
  • Strong analytical and investigation skills with ability to resolve issues in a high pressure and time critical environment
  • Organised, effective and under pressure and able to delivery consistently
  • Able to communicate complex technical concepts to peers and management

Ability to work independently as well as part of a team environment



Salary and benefits

This role offers the successful candidate:

  • Competitive salary (band B)
  • Contributory company pension scheme
  • 24 days annual leave plus bank holidays
  • A flexible working policy that provides opportunities to work from home
  • Flexible benefits scheme
  • Employee discount scheme