Customer Service Volunteer

British Red Cross
27 May 2020
26 Jun 2020
Part Time
Choose your own hours
Contract Type

Customer Service Volunteer


Can you spare a few hours a week? Come and join our friendly team based in Wigan and support your local community! The British Red Cross are looking for Customer Service Volunteers in the Greater Manchester area. 


Position: Customer Service Volunteer – Mobility Aids

Location: Wigan, Greater Manchester


Commitment: We are interested in applicants who can commit to volunteering a few hours a week on any weekday (daytime Monday to Friday) on a regular basis.


To volunteer for this role, you must be aged 18+, must live in the UK.


The Role

We provide people in your community with wheelchairs on a short-term basis.

Our Customer Service Volunteers use their people and administration skills to serve the public who require a wheelchair or other mobility equipment. Your time will help keep people in your community stay independent by accessing a wheelchair.


Activities include:

  • Issuing and receiving wheelchairs (or other mobility aids equipment) using a computer based stock control system.
  • Demonstrating how to use and look after our wheelchairs (and other equipment).
  • Dealing with enquiries from people wanting to borrow a wheelchair (or other equipment) by telephone, face to face and online.


We Offer:

  • The opportunity to meet new people and be part of a dynamic and inclusive team
  • Free training and ongoing upskilling.
  • Reimbursement of out of pocket expenses
  • The chance to truly make a difference to local lives.


When you Click Apply Online you can register your interest and we will be in touch to arrange a phone call with you.


The safety of our staff and volunteers is our priority.  As this is a customer-facing role and due to the current global health pandemic, we are currently unable to accept your application if you are aged 70 or over, if you have underlying health conditions, if you are pregnant, if you are normally advised to have a flu jab or if you live in the same household as anyone in these categories.  We also cannot accept your application if you or someone in your household have received a government letter asking you to shield. This is the current guidance and subject to change in the future.


For more information, please check the Dept of Health and Social Care guidance and/or use the NHS online 111 dedicated Coronavirus service.


After you apply for the role someone from our friendly recruitment team will be in touch with you to arrange an interview. This will be an opportunity for us to find out more about you and for you to find out more about the role. Following this interview if we both agree to continue with recruitment we will invite you to meet the team and attend an induction day where you can find out more about what it is like to be a volunteer for the British Red Cross.


Connecting human kindness with human crisis


You may also have experience in areas such as Volunteering, Volunteer, Covid 19, Coronavirus Volunteer, Administration, Community Equipment, Mobility Aids, Charity, Admin, Customer Service. 

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