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Debt Recovery Officer

Employer
L&Q
Location
Sidcup (City/Town), London (Greater)
Salary
£27,049pa
Closing date
24 Jul 2020

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Sector
Law Enforcement & Security
Hours
Full Time
Flexibility
Set hours
Contract Type
Contract

Job Details

Are you an enthusiastic, hard working person with an excellent work ethic who works hard to achieve results and give the highest level of customer satisfaction? Then this could be the perfect role for you!

At L&Q we are focussed on delivering excellent customer service to our residents and need candidates who are highly motivated and dynamic with excellent telephone skills. The ideal person would be used to working to targets and KPIs, as you will be targeted on outbound calls and number of accounts worked each day. You will have the energy and enthusiasm to deliver a consistently high level of performance and customer service.  

L&Q has a vibrant and busy Income Management Department responsible for minimising arrears and maximising income collection. In this role you will be responsible for managing a portfolio of properties, proactively recovering arrears owed by telephone, but also via all other forms of communication available. You will continue to work with our residents providing advice and support in order to avoid legal action for the recovery of debt.

Ideally, we are looking for candidates that have experience of working within an income collection role, preferably within the housing sector, supported by strong communication skills, good IT knowledge, proven analytical ability and a desire to provide great customer service.  

If you are passionate about achieving goals and making a difference, are able to work effectively, both as part of a team and independently, can manage your own workload whilst consistently meeting deadlines then this job could be for you!

We welcome applications if you are keen to work for an organisation who puts it’s people at the centre of everything we do.

COVID 19: L&Q have a dedicated pandemic response team reacting to the current situation. The safety of our staff and our candidates is of the utmost importance. Every effort will be taken to ensure that safe ways of working are adopted throughout the Recruitment and Selection process. We are introducing extra precautions in line with UK Government Guidelines. Our recruitment processes will follow social distancing and COVID-19 Safe requirements. This will include the use of various technologies to support the interview process. Should candidates have any questions regarding this, or if you require additional support please let us know at the interview planning stage.

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.
 

Company

We house around 250,000 people in more than 105,000 homes, primarily across London and the South East – but we’re more than just a registered charitable housing association.

We are a long-term partner in the neighbourhoods where we work. We build aspiration, opportunity and confidence for everyone in our communities.

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