Inbound Telesales Advisor

Virgin Media
Sheffield, South Yorkshire
Total Compensation of £23,555 - Basic salary of £17,555 plus OTC of £6000
09 Jun 2020
09 Jul 2020
Full Time
Contract Type

Shifts: Full Time, 37.5 hours per week. Rotational shift pattern required within our opening hours:

Monday – Friday 8am to 9pm

Saturday – 9am – 6pm

Sunday – 9am – 5pm

Start Date – From 27th July 2020


We’re on an exciting journey to build a brand-new team of Inbound Telesales Advisors to work out of our contact centre in Sheffield. As part of the Virgin Mobile team, you’ll be the first point of contact for our fantastic customers, delivering the first-class service that they count on us to provide.

Our services are more vital than ever before and as a result, our frontline agents have been classed as key workers and our centres remain open. In line with current Covid-19 Government advice the hope is you’ll be able to work from home after an initial 6-week training period. Once the Government advice changes, you’ll be expected to return to our lively contact centre which will be your permanent place of work.

We want you to join us as soon as possible and help us keep our customers and the country connected.

The role

Taking around 25 calls a day, you’ll be building connections with existing customers who are looking to upgrade or change their Virgin Mobile service with us. You’ll also take calls from potential new customers who’ll be looking to you for your expert advice on our fantastic products to help them decide which is the best match for them.

You won’t need any previous technical knowledge to shine in this role as our six-week induction will teach you everything you need to know. We’ll give you a script to follow to ensure you comply with our FSA regulations when speaking to customers, but it’ll be your great listening skills and your natural flair for making great conversation that will seal the deal when it comes to making a sale.

Who we’re looking for

You’ll be naturally interested in people. Confident handling all types of calls, you’ll thrive on influencing customers to buy our products. If you have a sharp mind to answer questions and find solutions, you could be a great fit for this role. You’ll also:

  • Have previous experience of working in a target-driven environment
  • Be comfortable speaking with existing and potential customers over the phone
  • Sales experience would always help, but lots of our best people joined without any.

What’s in it for you

Meet your targets and you’ll enjoy one of the best commission structures around as well as lots of additional incentives and rewards. 

There’s more than the bonus to look forward to. Our top performers have won vouchers, iPads, hot tubs and more for reaching special weekly and monthly targets. See our careers site for a full list of benefits, including:

  • Buy or sell extra holiday days on top of your 25 days holiday allowance
  • Mates rates on Virgin Media products

Things to consider before you apply

Before you apply, please take a moment to ensure you are happy with the advertised salary and shift pattern above.

In submitting your application, you agree you that you are happy with this information and would like our recruitment team to review your application accordingly.

Due to the popularity of our roles, Virgin Media reserves the right to close the vacancy prior to the advertised closing date.


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