Technical Support Engineer (Service Desk Environment)
Closing date for completed applications: 16th July 2020
Proposed interview date: 24th July 2020
A great opportunity has arisen for an experienced Technical Support Engineer to join L&Q at a time where we will invest, grow and transform our business to provide a better service to customers old and new.
We are looking for a Technical Support engineer to be responsible for providing high quality operational and technical application and systems support to L&Q on day to day basis.
The Technical Support Engineer, working in a Service Desk environment, will report into the Technical Support Team Lead, interfacing and providing exceptional service to all those who require support. Customers could be from anywhere within the business.
The Technical Support Engineer will:
· Assist in the process of resolving incidents and Service Requests, in a fast-paced, ITIL compliant organisation
· Offer subject matter expertise where appropriate
· Promote a DevOps Culture, including immediacy, teamwork, and the creation of business value in day-to-day work.
Skills and Experience:
· ITIL Foundation-level knowledge
· Technically strong with hands on capability
· Solid communication and diplomacy skills with a strong ability to persuade and influence
· Experienced working with, troubleshooting and improving Windows Server technologies, Windows 10 and Office 365
· Understanding of telephony, including mobile devices and soft telephony (VOIP)
· Basic understanding of Wi-Fi and networking
· Strong documentation skills with high level of attention to detail and accuracy
· Demonstrable understanding of acceptance testing and effective gatekeeping to defined standards for service management
If you have the skills and experience needed to fulfil this role then please apply without delay.
*The role will be based at Sidcup and Stratford as required, and may require travel to other offices, expenses will be covered.
COVID 19: L&Q have a dedicated pandemic response team reacting to the current situation. The safety of our staff and our candidates is of the utmost importance. Every effort will be taken to ensure that safe ways of working are adopted throughout the Recruitment and Selection process. We are introducing extra precautions in line with UK
Government Guidelines. Our recruitment processes will follow social distancing and COVID-19 Safe requirements. This will include the use of various technologies to support the interview process. Should candidates have any questions regarding this, or if you require additional support please let us know at the interview planning stage.
L&Q is a regulated housing association and one of the UK’s most successful social businesses. We house around 250,000 people in more than 95,000 homes, primarily across London and the South East.
We are worth more than £24 billion, giving us the financial strength to deliver more homes, while reinvesting the money we make into creating successful communities and providing excellent services for our customers.
We are investing £150 million in technology over the next five years to help our organisation evolve, become more efficient and give our teams the right tools to deliver change for our customers.
Our vision is that everyone should have a quality home they can afford, and we combine our social purpose and commercial drive to create homes and neighbourhoods we can be proud of.
At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.
In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.
We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.
We value diversity in all its facets, including gender, disability, age, ethnicity, sexual orientation and identity. When it comes to finding a diverse balance for our senior positions, we have decided to address gender and ethnicity first. As such we are committed to offering an interview to at least one BAME and one female candidate for all senior leadership positions if they fulfil the role criteria.
We are recognised externally for our commitment to inclusion as a Stonewall Top 100 employer, and a Disability Confident (Committed) employer.
We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility