Communal Heating Manager

Sidcup (City/Town), London (Greater)
From £34,190 depending on experience
09 Jul 2020
22 Jul 2020
Full Time
Contract Type

Closing date for completed applications 22nd July at 11pm

Interviews will take place week commencing 3rd August

An exciting opportunity has arisen to join our dynamic, forward thinking Energy Team in role of Communal Heating Manager. Reporting to the Senior Communal Heating Manager the role will act as a Client Relationship Manager overseeing the ongoing management of a portfolio of L&Q Energy new and existing communal heating schemes to ensure excellent customer service to all internal and external customers.

With a rapidly expanding heat customer portfolio, growing from 7,000 heat customers to in excess of 30,000 over the next few years this is a really exciting time to join L&Q Energy!

The Communal Heating Manager will be focused on ensuring that amazing customer experience is delivered consistently. The successful candidate will be a high performing and ambitious manager, with excellent communication skills, great attention to detail and willing to go the extra mile.

This is a high impact role working in partnership with other areas of the business and the building services team to seek opportunities to measure and improve customer service. The Communal Heating Manager is a main point of contact for internal and external customers and stakeholders for dedicated communal heating schemes on behalf of L&Q Energy.

You will be responsible for supporting technical colleagues and consultants to ensure schemes are delivered according to our communal heating design guide specification, co-ordinating consultants, exercising quality control, monitoring progress and general administration.

To be considered for this role candidates will display the following:

·        Excellent interpersonal and influencing skills with a strong focus on deliver excellent customer service,

·        Knowledge of communal and district heating systems and heat metering and billing, ideally with relevant experience,

·        Strong contract and supplier management skills, 

·        Experience and understanding of procurement of works and services, including knowledge of OJEU, 

·        Good commercial acumen and financial awareness.


If you believe you have the qualities we are after and are interested in working for an organisation that can really make a difference to people’s lives, then please apply without delay.

COVID 19: L&Q have a dedicated pandemic response team reacting to the current situation. The safety of our staff and our candidates is of the utmost importance. Every effort will be taken to ensure that safe ways of working are adopted throughout the Recruitment and Selection process. We are introducing extra precautions in line with UK Government Guidelines. Our recruitment processes will follow social distancing and COVID-19 Safe requirements. This will include the use of various technologies to support the interview process. Should candidates have any questions regarding this, or if you require additional support please let us know at the interview planning stage

Our commitments:


At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them.  This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, Benenden Healthcare, an employee assistance programme and non-contributory life assurance.

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life.  Please let us know during the recruitment process if you’re interested in part time working or job sharing.  In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.

We are recognised externally for our commitment to inclusion.  We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.


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