Medical Casework Officer - Flexible Working Available

Southampton, Hampshire
15 Oct 2020
27 Oct 2020
Contract Type


We welcome applications from all communities and we don’t discriminate against any identity. We’re interested to hear from you, regardless of your background.

Are you exceptionally well-organised with an eye for detail?

Could you thrive in a fast-paced and dynamic work environment?

We would love to attract someone who has exceptional communication skills

Job description

At the Maritime and Coastguard Agency (MCA), we have an opportunity for a Medical Casework Officer to come on board and join our dynamic and diligent team

As the Medical Casework Officer you will process medical referrals and act as the focal point for enquiries from MCA Approved Doctors and seafarers. To provide administrative support in relation to the seafarer medical examination system.


As part of your role you will

• ensuring all medical reports and referral forms are fully complete prior to submission to the ML5 medical assessor.

• updating the branch database with those who are referred to appeal, issuing standard letters to notify the seafarer

• provide administrative support in organising casework audit meetings, including the preparation of casework audit folders, and making arrangements for the day.

• provide customer service, answering telephone enquiries / emails / letters from seafarers, Approved Doctors, Marine Offices, industry etc in relation to the medical certification of seafarers and the seafarer medical and eyesight standards.

• follow up and clarify any discrepancies on the Approved Doctor annual returns and enter the statistics onto the branch database ADIS by given deadline.

• receive, open and manage all incoming mail, including fax and emails. Daily management of the branch email box, providing advice to seafarers, industry and Approved Doctors.

• assist in the recruitment of Approved Doctors by arranging trawl notification, monitoring and collating application forms for submission to the Chief Medical Adviser and preparing appointment packs for successful candidates

• provide support in preparation for and attendance at the annual Approved Doctors' Maritime Health Seminar
Please see attached role profile for further details of this position.

About you

You will have experience working in a busy office environment, working effectively unsupervised and as part of a team. You are able to work effectively with both internal and external key people, focusing on a common objective.

You’ll also have experience delivering excellent customer service and be confident communicating with customers face-to-face and via telephone and email. You’ll also have demonstrable IT skills and be used to using Microsoft Office software, including Word, Excel and Access

Important information regarding Vetting Checks

Due to Covid-19, there is less capacity to complete National Security Vetting checks. Vetting is being prioritised for staff either directly involved in the HMG Covid-19 Response or roles in a limited number of agreed high priority areas.

Therefore, in some instances, following successful BPSS pre-employment checks, the successful candidate may commence employment on the premise that NSV higher security checks will be conducted once normal service levels resume. Should NSV checks prove to be unsuccessful, an alternative role, not requiring NSV clearance, will be identified within the department.

If this is not possible the start date for some campaigns will need to be delayed until vetting has been completed.


We'll assess you against these behaviours during the selection process:

  • Managing a Quality Service
  • Working Together
  • Communicating and Influencing
  • Delivering at Pace


Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits. We offer generous annual leave, attractive pension options, flexible working, inclusive working environments and much more to support a healthy work/life balance.
Find out what it's like to work at the Maritime and Coastguard Agency

Things you need to know Security

Successful candidates must pass a disclosure and barring security check.

People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience.

We are closely monitoring the situation regarding the coronavirus, and will be following central Government advice as it is issued. There is therefore a risk that recruitment to this post may be subject to change at short notice. In addition, where appropriate, you may be invited to attend a video interview.

Please continue to follow the application process as normal and ensure that you check your emails regularly as all updates from us will be sent to you this way.

This vacancy is using Success Profiles. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.

When considering your experience, please tailor your CV/Personal Statement to provide evidence of:

• your experience working in an administrative or similar role in a busy office environment, working unsupervised and as part of a team, and/or evidence of your experiences that you feel will make you an ideal candidate for the role.

• your experience delivering excellent customer service and your ability to communicate effectively with customers verbally and in writing

• your ability to meet deadlines, manage time effectively, producing large volumes of work accurately and to a high standard

• your proven ability to perform whilst managing varied workloads and tasks simultaneously

• your proven ability to use Microsoft packages including Word, Excel Outlook and/or SharePoint.

The sift is due to take place from 28th October 2020.

Interview/assessment will be held from 10th November 2020.

We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.

The selection process will be designed specifically for the role. As a result, your assessment could include:

• an interview

You’re encouraged to become familiar with the role profile, as you may be assessed against any of the criteria recorded within.

The Department for Transport alongside other Government Departments recruit using Success Profiles. This means for each role we consider what you will need to demonstrate in order to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.

For further information on Success Profiles visit our Careers website.

Further Information

To learn more about applying for a role within the Department for Transport, visit the Application Process page of our Careers website.

Before submitting your application, we encourage you to visit our Things You Need to Know page for further information about applying for a role within the Department for Transport and the Civil Service.

Throughout this job advert there are links to the DfT Careers website, which provides you further information to support your application. Should you be unable to access the information on our website, please email for assistance.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

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