This is an excellent opportunity for an candidate to join the Building Services team for 4 months. It will give the successful employee the opportunity to learn some new skills and work closely with the Building Services Manager. 

You will be provided with training and will be providing contract management support services to our electric, mechanical, and gas teams. As well as directly supporting with complaint handling. The Contract Coordinator also provide service to residents, contractors and actively supports other business areas within Maintenance and Operational Services and the wider organisation.

On a daily basis, you will be linked to a number of contracts and will be responsible for ensuring that works are completed, payments are processed, and key information is entered onto the relevant databases. Organisation and communication skills are a must and there needs to be a strong focus on attention to detail when logging information.

You will act as the first point of contact for contract queries, complaints and general enquiries relating to the work of Building Services.  Ensuring that information is current and available for inclusion into the key performance indicators. You will be accountable for driving up contract compliance levels with contractors and in house technical teams. 

Seamless Customer Service is essential in this role, with resident satisfaction and safety at the centre of everything that is done. You will take ownership and work with determination to deliver the best possible outcomes for our residents in a timely manner.

Our Contract Coordinators contribute to overall team goals and targets and with that in mind, you will need to be able to work well in a team environment, assisting and helping others. We our colleagues to work with L&Q values in mind at all times. Working in an inclusive way and actively listening to others.

To be considered for this role candidates must display the following:

·  Communication Skills

·   Proficient knowledge of Microsoft packages

·   Understanding of Contract Coordination

·   Organisational and attention to detail skills

·   Customer Service

If you believe you have the qualities we are after and are interested in working for an organisation that can really make a difference to people’s lives, then please apply without delay.

Our commitments:

COVID 19: L&Q have a dedicated pandemic response team reacting to the current situation. The safety of our staff and our candidates is of the utmost importance. Every effort will be taken to ensure that safe ways of working are adopted throughout the Recruitment and Selection process. We are introducing extra precautions in line with UK Government Guidelines. Our recruitment processes will follow social distancing and COVID-19 Safe requirements. This will include the use of various technologies to support the interview process. Should candidates have any questions regarding this, or if you require additional support please let us know at the interview planning stage.

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them.  This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, Benenden Healthcare, an employee assistance programme and non-contributory life assurance.

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life.  Please let us know during the recruitment process if you’re interested in part time working or job sharing.  In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.

We are recognised externally for our commitment to inclusion.  We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.