6th December 2020 N.B. We have the right to close and interview early, so please apply early.

This role is integral to L&Q's reputation and is key for ensuring our customers are satisfied. We are looking for people with excellent communication and stakeholder management, people who are passionate and able to deliver.

A QI is responsible for influencing the quality of new homes delivered to customers meets the L&Q Quality Standard and any issues raised by the customer upon moving into their new homes are handled correctly and resolved promptly. As a QI the successful candidate will be responsible for influencing the quality of new homes, with a focus on function, building form and building construction.

It is essential that you are a first-class communicator with experience of dealing face to face with customers and the issues they raise, ensuring they fully understand the solutions available. You will be able to liaise effectively with contractors, specialist sub-contractors, residents, and our own technical and housing management staff.

You will deliver an effective service to monitor quality of work on site and that new homes delivered to customers are fully completed prior to occupation. You will work closely with the client Project Managers, the Asset Management and maintenance surveyors, together with the technical administrative team to ensure that L&Q achieve 100% client satisfaction with the new homes and systems constructed. You will make a real difference providing an effective, efficient and responsive quality inspection process to support L&Q's objective of achieving Customer Satisfaction Excellence.

You will have knowledge in the construction of new buildings, on large scale estates and regeneration schemes incorporating sustainable construction elements. You will require the experience and knowledge to review the progress of all elements of contracts with contractors’ design responsibility. You will require a sound understanding of construction process including trades and materials.

You will need to have an ability to identify multiple issues to ensure the highest level of contract compliance. You will be familiar with all the relevant drawings and written instructions, checking them and using them as a reference when inspecting the work. An attention to detail when checking work and materials is essential.

You will require knowledge and experience of both customer and user requirements and have the skills and experience to meet both stakeholder and resident satisfaction. You will need to demonstrate an understanding of construction monitoring to ensure that quality and value for money is achieved at all times. 

You will need to be computer literate and be able input and retrieve data from computer management systems. This appointment will require a combination of both site and office-based activity.

Part of this role will entail meeting customers in their new home, which will require on occasions that you are able to work in the evening or on a Saturday. You will need a full driving licence and have access to a vehicle on a daily basis as this role requires the post holder to be mobile (travelling to various sites).

If you believe you have the qualities we are after and are interested in working for an organisation that can really make a difference to people’s lives, then please apply without delay.  
  

COVID 19: The safety of our staff and our candidates is of the utmost importance. Every effort will be taken to ensure that safe ways of working are adopted throughout the Recruitment and Selection process. We are introducing extra precautions in line with UK Government Guidelines. Our recruitment processes will follow social distancing and COVID-19 Secure requirements. This will include the use of various technologies to support the interview process. Should candidates have any questions regarding this, or if you require additional support please let us know at the interview planning stage.

Our Commitments:

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

In addition to our support and training, the successful candidate will have access to our full suite of benefits including 24 days holiday rising to 28 days with length of service, annual bonus subject to group performance, excellent Pension scheme, Benenden Healthcare, an employee assistance programme and non-contributory life assurance. This role also attracts a company car allowance.

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.
   
We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.

L&Q manages over 90,000 homes across the capital and the South East, regenerating communities throughout the region and we are set to become London's largest developer of new homes. For ten years running we have been included in the Great Place to Work index and are currently placed 29th.

Our vision is that everyone should have a quality home they can afford, and we combine our social purpose and commercial drive to create homes and neighbourhoods we can be proud of.

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It is only by investing in a well trained and motivated workforce that we can continue to prosper and sustain business success.