Client services and sales support - Part Time

At One of many™ we’re seeking an additional team member join our passionate and committed client support team!

(Google us on http://www.oneofmany.co.uk for more company details.)

Although we’re based in the UK, we work online so location is flexible.  So if you’re a superstar living outside the UK, we’ll certainly consider you!

The role is 20 hours a week to start, with opportunity for growth.  Wage is approx. £260-320pw  based on skills, experience and fit.

WHERE WE COME FROM.

The direction the world is currently heading is unsustainable for individuals, many communities and the planet as a whole. In the West we are plagued by stress related illness and lifestyle disease, while the rest of the world fights poverty and hunger. Our natural resources are seriously threatened. At an individual level millions feel called to make a change, but feel powerless and apathetic because they are overwhelmed by the problems of their own daily life.

One of many provides inspiration, training, coaching and support to help grassroots women leaders called to solve the problems.  We assist them to handle the day to day, so they can unleash their spirit onto the changes they are feeling called to make.

Our purpose is to sow the seeds for a global paradigm shift, where compassion and effectiveness live side by side.  If your mission is aligned with ours, then consider stepping up to your calling.

WHAT WE NEED

You’ll be working (virtually) alongside your colleagues in the client services and sales departments to be the champion of our clients- helping them stay enrolled, informed and excited about their programmes.

You’ll quickly and easily get across our array of powerful educational programs, build deep relationships with our community quickly and translate this into

• Monitoring, coaching and engaging with our community across Facebook, and in time other channels.
• Delivering a great customer experience for our current clients through emails and phone calls.
• Supporting  sales made at our in person, and online events, by following up on the phone to assist people through the post-purchase wobbles.
• Identifying leads through your email interactions and social networking for Discovery Calls/Client Appreciation Calls
• Supporting the sales team at busy times matching excited prospects with life-changing programmes.
• Collate questions and desires of the community and present them to the marketing team to create into marketing strategy and product ideas and when needed.
• Spot success stories and be the champion of the great work our clients are doing. We love how our clients transform, we love the impact they have in the world. And we want to regularly shout it from the rooftops! You will constantly be on the lookout for members of our community taking the tools and doing amazing things with them.
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  DOES THIS SOUND LIKE YOU?

  You are someone who:

  • loves looking after people, and has a genuine desire to be of service- you’re probably the one who organizes the meetups and birthday presents for your friends! has a warm, empathic and friendly persona - everyone who knows you loves you. You’re comfortable coaching and holding people to the best versions of themselves.  You get a kick out of helping people make powerful choices. is comfortable on the phone: you can build rapport quickly and deeply and people open up to you fully.
  • enjoys networking and building relationships on social media-  your warmth comes through online and you shine!
  • finds sales fun and loves helping people to create real change. You’d love to know more about it and are open to learn. loves the balance of working as part of a powerful team, but appreciates the independence of working from home. is quietly confident, you know not to take things personally, and you keep showing up because when you really believe in something you LOVE to share it. gets juiced by the fun and sometime insanity of a small, dynamic, fast growth business with a global vision. manages your own energy well.  You’re able to prioritise, have good boundaries and are self-motivated. Ideally has a working knowledge of Infusionsoft, Teamwork, Facebook, Google. While this is not essential you MUST be able to pick up and run with new software systems quickly and easily.  As we are a virtual team, the importance of being able to use basic tech cannot be understated.

  HOW WE’LL KNOW YOU’RE ROCKING IT

  We know you’re delivering on your calling when:

  • Every client is thrilled by our exceptional and seamless customer experience.  Everyone gets what they bought, or were otherwise promised, with love and that little extra.  You’ll always ensure:
  • Awesome telephone and email communications
  • Calls are all delivered with a high degree of excellence and love
  • Clients feel informed, excited and held every step of the way
  Every contact point with our business is a delight for the correspondent, and is handled with love to inspire further business with us:
• All emails, and phone calls are handled using our clear in house guidelines and templates.
• Every conversation with you leaves the correspondent happier than when they started.
• Every online forum in which you participate is active and enjoyable for members, and optimised for the company. 
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  REQUIRED BACKGROUND

  Because of the high requirement for coaching and sales skills, preference for this role will be given to graduates with some kind of coaching training.

  IF THIS SOUNDS LIKE THE OPPORTUNITY YOU’VE BEEN WISHING FOR, HERE’S HOW TO APPLY. 

  Please complete all of the following:

  1. Please either write in 500-words or less why you’re perfect for the job, or create a brief video and upload it to YouTube or similar.
  2. Send your written document or video link along with your CV and compelling cover letter to [email protected] with the subject line: “Client services and sales support”.
  3. Include all your details and salary expectations.

  Applications will not be considered if any of these elements are missing.

  If this sounds like the opportunity you’ve been wishing for, send A CV and cover letter to [email protected] telling us why you’re the perfect person for the role.

  Applicants who are successful on application will be notified by email to schedule an interview.

  Applications close Friday 1^st of January.  But we need someone yesterday, so will start interviewing and skills tests as we receive good applications.  Don’t wait to get your application in

  We look forward to hearing from you.