About the job Summary

We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce. We pride ourselves on the positive impact diversity has and promote inclusivity and equality of opportunity for all.

Communication & Engagement Manager 

Salary: £30,734

Location: Swansea 

Are you an effective and engaging communicator who has a passion for communications?

Do you have experience working on a wide range of complex communication projects for a variety of audiences?

Are you a strong leader and team player with proven experience of managing effective stakeholder relationships?

If so, we are looking for a Communications & Engagement Manager to join us at DVLA, and we’d love to hear from you.

Job description

We are looking for a Communication and Engagement Manager to be responsible for the delivery of Operational Customer Services Directorates (OCSD) Communication and Engagement activities delivering a best in class service to stakeholders across OCSD. This is the largest directorate within DVLA with over 4,000 staff. You will support the delivery of OCSD campaigns and drive consistency throughout the directorate. You will represent OCSD in other Agency directorates and act as a key point of contact for Agency-wide communication teams.

Leading the OCSD Communication and Engagement team you’ll drive delivery of an ambitious communication and engagement programme across OCSD using a broad range of channels and tools. To do this you’ll be comfortable providing professional communications advice to colleagues at all levels with a keen eye for detail, work collaboratively as part of multiple project teams and build effective relationships across the Agency.
 

Responsibilities

Responsibilities include, but are not limited to:

• Developing and maintaining a directorate communication plan, with a two way feed to and from the Agency plan, identifying key messages, channel fit and audience for all directorate communications through effective networks.

• Supporting Director and Senior Leadership Team in delivering effective communications (content, timing and approach).

• Gathering and ensuring feedback from communications is understood, evaluated and used to identify and drive improvements both at local and corporate level.

• Working with DVLA's Communication team to maximise the effectiveness of appropriate communications channels across the directorate e.g. plasma screens, notice boards, intranet whilst adhering to Agency standard.

Please refer to the job profile for further details of all responsibilities.

About you

Key attributes we would like you to have:

You are a strong leader who has excellent communication skills both verbally and in writing, with the ability to adapt your delivery to suit a wide variety of audiences, maximising both impact and understanding. You can bring a fresh perspective whilst appreciating the views of others.

You will have the confidence to interact and build relationships with a variety of stakeholders and be a strategic thinker able to offer creative ideas and give direction.

Resilience, with the ability to challenge and influence at all levels

You will bring experience of working on a wide range of complex communication projects . You will be able manage multiple tasks, working flexibly and autonomously to meet changing and competing deadlines.

About us



Operational Delivery Profession (ODP) is the largest and most diverse professional community across the Civil Service. Many of us will have an association with several professional communities or specialisms, ODP applies to all public facing roles / or a role that is primarily aligned to supporting the work of those with public facing roles. All critical to the delivery of UK public services’.

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership
• Working Together

Technical skills

We'll assess you against these technical skills during the selection process:

• Government Communication Service Competency Framework - INSIGHT (Level 3)
• Government Communication Service Competency Framework - IDEAS (Level 3)
• Government Communication Service Competency Framework - IMPACT (Level 3)

Benefits

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits. We offer generous annual leave, attractive pension options, flexible working, inclusive working environments and much more to support a healthy work/life balance.

If you would like to read more about the great opportunities and benefits of working at DVLA visit our Careers website.

Things you need to know Security

Successful candidates must pass a disclosure and barring security check.

People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths, Experience and Technical skills.

The Civil Service Nationality Rules has been updated following the United Kingdom’s exit from the European Union. The new rules will come into effect on 1st January 2021. We urge people from the EU, European Economic Area and Switzerland to be familiar with the updated Nationality rules prior to applying for this role.

We are closely monitoring the situation regarding the coronavirus, and will be following central Government advice as it is issued. There is therefore a risk that recruitment to this post may be subject to change at short notice. In addition, where appropriate, you may be invited to attend a video interview.

Please continue to follow the application process as normal and ensure that you check your emails regularly as all updates from us will be sent to you this way.

As part of the application process you will be asked to complete a CV and personal statement. Further details around what this will entail are listed on the application form.

The sift is due to take place on the 22nd January.

Interviews will be held week commencing the 8th February.

This interview could be conducted via a video interview, details of which will be provided to you should you be selected for interview.

We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.

How to Apply

For your CV and personal statement, please provide detailed evidence of your experience of the following:

• Developing and delivering communication & engagement plans, identifying key messages, channel fit and audience for all communications through effective networks.

• Supporting a Director or senior stakeholder in delivering effective communications (content, timing and approach).

• Building and maintaining strong and effective stakeholder relationships to delivery against challenging goals or deadlines.

• Suitable experience of leading and supporting a team of people with conflicting priorities.

Please note that any part of the Job Profile could be tested at sift/interview.

If invited to interview, this may consist of a range of question types. These could include questions around behaviours and how you would respond in any situation as well as specific examples of things you have done.

The selection process will be designed specifically for the role. As a result, your assessment could include:

• an interview

Please review the GCS framework:

Click here for the GCS Framework

You’re encouraged to become familiar with the role profile, as you may be assessed against any of the criteria recorded within.

The Department for Transport alongside other Government Departments recruit using Success Profiles. This means for each role we consider what you will need to demonstrate in order to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.
For further information on Success Profiles visit our Careers website.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section

Further Information

To learn more about applying for a role within the Department for Transport, visit the Application Process page of our Careers website.

Before submitting your application, we encourage you to visit our Things You Need to Know page for further information about applying for a role within the Department for Transport and the Civil Service.

Throughout this job advert there are links to the DfT Careers website, which provides you further information to support your application. Should you be unable to access the information on our website, please email [email protected] for assistance.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries
• nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS)
• relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
• relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
• certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants Job contact : Name :   OCSDRecruitment Email :   [email protected]   Recruitment team : Email :   [email protected] Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: [email protected] If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Click here (https://civilservicecommission.independent.gov.uk/) to visit Civil Service Commission