Debt Recovery Officer – Energy and Maintenance Recharge

£23,000 per annum
08 Jan 2021
08 Feb 2021
Full Time
Contract Type

Contract Type: Permanent
 Homeworking and at Cray House, Maidstone Road, Sidcup, Kent DA14 5HU (Ability to work in office once Covid 19 restrictions allow, if required)

Interviews will be held on: 27th & 28th January 2021
 Circa £23,000 per annum


Closing date for completed applications: 21st January 2021

N.B. We have the right to close and interview early, so please apply early

Working & Operational Hours 

35 Hours per Week between 8am – 8pm 

May be required to work occasional Saturday mornings between 9am – 1pm

Are you an enthusiastic, hard working person with an excellent work ethic who works hard to achieve results and give the highest level of customer satisfaction? Then this could be the perfect role for you!

An exciting new team has been created within our busy and vibrant Income Collection Department. The Maintenance Recharge & Energy Recovery Officer will be responsible for providing excellent customer service, reducing arrears and maximising income collection for maintenance recharge and energy costs for our residents. 

In this role you will be responsible for managing a portfolio of properties that have had maintenance works and energy costs, proactively recovering arrears owed by telephone, but also via all other forms of communication available.

At L&Q we are focussed on delivering excellent customer service to our residents and need candidates who are highly motivated, target driven who strive to meet and exceed KPI’s with a great ability to prioritise and manage your own time and dynamic with excellent telephone skills. The ideal person would be used to working to targets and KPIs and have the energy and enthusiasm to deliver a consistently high level of performance and customer service.

Ideally, we are looking for candidates that have experience of working within an income collection role, preferably with experience of maintenance recharge and energy costs for residents, supported by strong communication skills, good IT knowledge, proven analytical ability and a desire to provide great customer service.   

If you have a positive mindset, want to be involved in an exciting team that rise to challenges and be able to make a real difference……we want to hear from you.  

If you believe you have the qualities we are after and are interested in working for an organisation that can really make a difference to people’s lives, then please apply without delay.   

COVID 19: The safety of our staff and our candidates is of the utmost importance. Every effort will be taken to ensure that safe ways of working are adopted throughout the Recruitment and Selection process. We are introducing extra precautions in line with UK Government Guidelines. Our recruitment processes will follow social distancing and COVID-19 Secure requirements. This will include the use of various technologies to support the interview process. Should candidates have any questions regarding this, or if you require additional support please let us know at the interview planning stage.

Our commitments:

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them.  This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme,  an employee assistance programme and non-contributory life assurance.

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life.  Please let us know during the recruitment process if you’re interested in part time working or job sharing.  In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.

We are recognised externally for our commitment to inclusion.  We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.

L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the South East.

As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. 

In response to the housing and affordability crisis, we will build 100,000 new homes over ten years. Of these, 60,000 homes will be built or funded by L&Q, whilst a further 40,000 will come through partnerships. Crucially, at least 50% of these new homes will be genuinely affordable, with a target of 60% in London.

Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.

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