Who are Clearsprings?

We are an independent organisation set up to provide accommodation services to the UKVI and have been doing this since 2000.Clearsprings Ready Homes Limited is a provider of accommodation and transport services in both the London, South and the Wales regions.Ready Homes provides accommodation services to numerous organisations across the UK and continues to develop its business in both central and local government as well as the charitable section.

As a growing Group of business, we have fully committed ourselves to sustainable trading and achieving our CSR objectives in the long term.Our achievement of 94% through the official Home Office CSR assessment tool reinforces our commitment to this strategy

Benefits:

PURPOSE OF THE JOB:

This role involves working from home with daily travel to provide direct support and management to the Service Users. The role requires the Housing Officer to manage own caseload and follow procedures in order meet Key Performance Objectives. The role also involves inspection and management of properties used by Service Users (SUs).

DUTIES AND RESPONSIBILITIES

Supporting the Service User (SU)

Managing a property portfolio

Team working 

• Liaise regularly with line manager and team members 
• Helping/providing cover for other team members as required

Communication and Liaison

Training and development

• Monitor own work levels, progress and development
• Undertake all core training and development programmes as required
• Undertake relevant learning according to agreed Personal Development Plan

Meeting key performance targets

• Manage own caseload of allocated SUs and properties
• Work toward own and team performance objectives
• Learn, understand and operate within contractual guidelines and service requirements

All Employees/Staff are responsible for ensuring that any personal data which Clearsprings Group holds and for which they are responsible, is kept securely and is not under any conditions disclosed to any third party unless that third party has been specifically authorised by Clearsprings Group to receive that information and has entered into a confidentiality agreement.

Any other duties within the scope of responsibility and ability, as required, inclusive of providing similar support to any other local company project