ServiceNow Administrator - 12 month FTC
3 days left
- Contract Type
About the Team
Reporting to the System Administration Team Leader, this role is responsible for effective and efficient coordination and provision of the Service Management platform that supports the Service Delivery strategy, specifically ServiceNow.
In this varied role, you'll work alongside the Service Delivery team as well as the wider IT department and other functions such as Product and Finance. This is an exciting role focusing on varying mid-scale projects including integrations and process automation using tools such as workflow, flow designer and virtual agent.
About the Role
- Control and manage the day to day running of the ITSM, SIR, IAM platform.
Control and manage any changes to the ITSM, SIR, IAM platform including liaising with 3rd party vendors to develop the software.
Ability to scope, test and implement any ITSM, SIR, IAM platform related projects, including the necessary communication and creation of the supporting documentation.
Prioritise own workload and be able to identify any high impacting issues ensuring they are dealt with appropriately.
There is also an element of BAU Support in this role.
Flexible working options are also available with this role, including home working.
Previous experience of administering ServiceNow
Awareness of Security Incident Response modules within ServiceNow
Experience creating Virtual Agent topics
Experience configuring flows and workflows within ServiceNow
Full understanding of ITSM processes
Proven capabilities in managing enterprise level platforms
Ability to manage own projects and testing
Certified ServiceNow System Administrator
Attended Security Incident Response (SIR) Implementation course
Experience with ITOM Visibility within ServiceNow
Consuming and configuring REST and SOAP APIs
Previous knowledge of Garancy and Tealeaf
Active Directory knowledge
- Bonus Scheme
- Pension Scheme
- ShareSave Scheme
- Life Assurance
- Staff Discount
- On-site Nursery
You know Next, but did you know we’re a FTSE-100 retail company employing over 43,000 people across the UK and Ireland. We’re the UK’s 2nd largest fashion retailer and for Kidswear we’re the market leader. At the last count we have over 540 stores, plus the Next Online and it’s now possible to buy on-line from over 70 countries around the world! So we’ve gone global!