ServiceNow Administrator - 12 month FTC

3 days left

32,433 p/a
18 Jan 2021
28 Feb 2021
Full Time
Contract Type

About the Team

Reporting to the System Administration Team Leader, this role is responsible for effective and efficient coordination and provision of the Service Management platform that supports the Service Delivery strategy, specifically ServiceNow.

In this varied role, you'll work alongside the Service Delivery team as well as the wider IT department and other functions such as Product and Finance. This is an exciting role focusing on varying mid-scale projects including integrations and process automation using tools such as workflow, flow designer and virtual agent.

About the Role

  • Control and manage the day to day running of the ITSM, SIR, IAM platform.

    Control and manage any changes to the ITSM, SIR, IAM platform including liaising with 3rd party vendors to develop the software.

    Ability to scope, test and implement any ITSM, SIR, IAM platform related projects, including the necessary communication and creation of the supporting documentation.

    Prioritise own workload and be able to identify any high impacting issues ensuring they are dealt with appropriately.

    Communicate effectively.

    There is also an element of BAU Support in this role.

    Flexible working options are also available with this role, including home working.

Criteria Essential

Previous experience of administering ServiceNow

Awareness of Security Incident Response modules within ServiceNow

Experience creating Virtual Agent topics

Experience configuring flows and workflows within ServiceNow

Full understanding of ITSM processes

Time management

Business awareness

Proven capabilities in managing enterprise level platforms

Ability to manage own projects and testing


Certified ServiceNow System Administrator

Attended Security Incident Response (SIR) Implementation course

Experience with ITOM Visibility within ServiceNow

Experience with scripting languages like JavaScript

Consuming and configuring REST and SOAP APIs

Previous knowledge of Garancy and Tealeaf

Active Directory knowledge


  • Bonus Scheme
  • Pension Scheme
  • ShareSave Scheme
  • Life Assurance
  • Staff Discount
  • On-site Nursery

About Next

You know Next, but did you know we’re a FTSE-100 retail company employing over 43,000 people across the UK and Ireland. We’re the UK’s 2nd largest fashion retailer and for Kidswear we’re the market leader. At the last count we have over 540 stores, plus the Next Online and it’s now possible to buy on-line from over 70 countries around the world! So we’ve gone global!

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