Customer Service Advisor - Working from Home Ref: 0070524
This role will require 4 weeks training at our Contact Centre and 1 day a week in the office, therefore you must be able to travel to our site in Armthorpe Doncaster (DN3).
Salary: £9.20 p/h
Hours of Work: 1pm to 11pm 4 on 4 off rota (33.25 hours)
We are looking for people who are as passionate about customer service as we are, and who have ideally worked in a contact centre before. However, don’t worry if you don’t have the experience of working in a call centre we are happy to consider people who thrive in helping people whether this has been in retail, hospitality or care. We provide 4 weeks of in –depth, full time paid training to ensure you know everything you need to know to resolve our customer enquiries.
About the Role
Here at Next we’re committed to providing a friendly, helpful service to our online customers that contact us. This could be sorting out a missing parcel or an account query but you’ll put the customer first.
This is a unique customer service role as there are no sales targets; you’ll purely be measured on the service you deliver so you can focus entirely on giving truly outstanding customer service. Our call centre in Armthorpe has doubled in size over the last 2 years and with future expansion on the horizon it has never been a more exciting time to join the Next Online family.
You’ll also be required to:
Give exceptional customer service by truly listening to the customer and resolving their queries
Treat every customer like it’s your first and only customer that day
Navigate through various computer systems, liaise with other teams across Next if required
Work to set Key Performance Indicators and Standard Level Agreements.
Engage with customers and colleagues, creating a people focused work culture.
We operate a 4 on 4 off 8 week rotation rota, and your hours will be 1pm to 11pm (33.25 hours per week). You’ll receive £9.20 per hour plus as additional £1 when working at the weekend. During our peak trading periods you’ll also be required to work an additional 4- 6 hours for 20 weeks of the year.
25% staff discount
Up to 70% at our staff shops
Criteria What Next?
Once you have applied for the job, we will initially consider your skills and experience based on your CV and application. If you match our criteria we will be in touch to arrange a telephone interview to find out more about your job history and more about you as a person.
All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position you must not have had an unsuccessful application for a similar role in 6 months.
In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship
- Bonus Scheme
- Pension Scheme
- ShareSave Scheme
- Life Assurance
- Staff Discount
- On-site Nursery
You know Next, but did you know we’re a FTSE-100 retail company employing over 43,000 people across the UK and Ireland. We’re the UK’s 2nd largest fashion retailer and for Kidswear we’re the market leader. At the last count we have over 540 stores, plus the Next Online and it’s now possible to buy on-line from over 70 countries around the world! So we’ve gone global!