A local authority are looking for a part time HR AdministratorHaving excellent customer service skills, you will answer telephone and email queries from their customers about all aspects of the HR and Payroll service. Every day is different, so you thrive on the unexpected, enjoy working with people, and have an excellent telephone manner. You enjoy using route cause analysis techniques to find the underlying cause of the queries you face and will use your findings to improve their systems and processes for the benefit of their customers.Key aspects of the roles are:Excellent customer service to their customers via phone and emailContinuous improvement - looking for ways for customers to self-serve and reduce demandWorking as part of one of the teams based within the service centreResolving customers queries and questions around payroll, recruitment, and other HR subjectsUnderstanding / competence on their various systems. Including payroll systemsKey Requirements for the role are:Customer Service experienceTelephone and email handlingComplaint handling - how to deal with difficult customersWord/Excel skillsTeam workingAccuracy and attention to detailWillingness and ability to learn tasks at a fast paceImmediate startTemp initially 6 x monthsThis position can be 2.5 days per week or 3 full days per week flexi
Additional informationThey have changed how they recruit and onboard, so your journey with them will now be fully virtual. They use MS365 Teams so knowledge of this is desirable.As they are currently working from home due to Coronavirus, it is essential that you have a suitable workspace free from noise and distraction, a desk and sufficient space for the equipment needed to carry out your role. (they will provide the necessary computer equipment)You must also be able to work from the offices in central Warwick when they move back to their normal office base