Estates Services Manager - Flexible Working Available

Swansea (Abertawe)
17 Mar 2021
26 Mar 2021
Contract Type

About the job Summary

We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce. We pride ourselves on the positive impact diversity has and promote inclusivity and equality of opportunity for all.

Location: Swansea 

Do you have excellent stakeholder engagement and communication skills?

Are you looking for a varied role within a fast paced, ever changing environment?

Would you like the opportunity to progress working in the facilities management function?

If so, we are looking for 2 Estates Services Managers to join us at the Driver and Vehicle Licensing Agency (DVLA), and we’d love to hear from you.

Job description

This is a key role within DVLA’s estates services team. The role involves contract management for the hard and soft facility management services being delivered across the estate.

Your role will include to monitor and audit the services provided across DVLA estates and reporting areas of poor performance and non compliance, liaising with stakeholders and managing a quality service, ensuring service provider standards are achieving, and be able to challenge if this is not being met. You will also be responsible for monitoring and analysing data through faults raised on the system.

Working using your own initiative, self motivation and a flexible approach is also required for this diverse busy role as some evening and weekend working may be required.

You will be working onsite in our Morriston building. You will need to hold a full UK driving licence, as travel will be required to other DVLA sites (Ty-Felin, Fforestfach and Swansea Vale).


Your responsibilities will include, but are not limited to:

• Coordinating and carrying out regular monitoring/audit activities of services provided by the PFI provider and in-house service teams for DVLA buildings in accordance with the established KPI scheme and reporting areas of poor performance and non compliance
• Ensuring faults are reported via a help desk and monitor progress to ensure these are resolved within agreed SLA’s
• On a daily basis monitoring the concept system to ensure work orders raised are correctly logged in accordance with PFI descriptors and time scales
• As and when required use concept system to monitor trends and trend analysis of critical risk to the business
• Working effectively with managed service partners to ensure appropriate standards are met and escalate any issues of poor service via agreed process and actively seek to resolve
• Ensuring that services received are value for money checked. Challenging to achieve value for money through appropriate use of internal resource and proactive management of third party contractor activity
• Providing support to the line manager for accommodation management of all sites including internal moves, area relocations and rationalisation of site accommodation

Further information can be found on the attached Role Profile.

About you

We are looking for someone who is a natural communicator with excellent verbal and written skills and can express themselves confidently and concisely. You will represent the Agency in a professional and clear manner, ensuring key messages are delivered to both internal and external stakeholders in a timely manner and can handle challenging conversations when necessary.

Excellent organisational skills are required and you will have the ability to manage and filter workflow. You will organise and prioritise your work to maximise productivity and achieve all deadlines whilst being highly adaptable and flexible, adjusting to the requirements of the role. You can work calmly under pressure, remaining composed and showing resilience.

You will be someone who naturally enjoys working collaboratively with different business areas and likes the challenge of influencing others to achieve business outcomes. You can build rapport quickly with both internal and external stakeholders which enables you to create solid working relationships.

You will be proactive with a high attention to detail, and have the capability to work under your own initiative, taking ownership of key decisions that need to be made.


Full UK Driving Licence


We'll assess you against these behaviours during the selection process:

  • Managing a Quality Service
  • Communicating and Influencing
  • Working Together
  • Making Effective Decisions


Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits. We offer generous annual leave, attractive pension options, flexible working, inclusive working environments and much more to support a healthy work/life balance.

If you would like to read more about the great opportunities and benefits of working at DVLA visit our Careers website.

Things you need to know Security

Successful candidates must pass a disclosure and barring security check.

People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours and Experience.

We are closely monitoring the situation regarding the coronavirus, and will be following central Government advice as it is issued. There is therefore a risk that recruitment to this post may be subject to change at short notice. In addition, where appropriate, you may be invited to attend a video interview.

Please continue to follow the application process as normal and ensure that you check your emails regularly as all updates from us will be sent to you this way.

The Civil Service Nationality Rules has been updated following the United Kingdom’s exit from the European Union. The new rules will come into effect on 1st January 2021. We urge people from the EU, European Economic Area and Switzerland to be familiar with the updated Nationality rules prior to applying for this role.

As part of the application process you will be asked to complete a CV and personal statement. Further details around what this will entail are listed on the application form.

The sift is due to take place on Monday 29th & Tuesday 30th March 2021.

Interviews will be held from Wednesday 14th April 2021.

This interview will be conducted via a video interview, details of which will be provided to you should you be selected for interview.

We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.

How to Apply

For your CV and personal statement, please provide detailed evidence of your experience of the following:

• When you have shown resilience to plan and manage conflicting priorities and any challenges you may have faced
• Evidence of delivering results at pace to a high standard, in a demanding environment
• Building and maintaining strong and effective stakeholder relationships to deliver against challenging goals or deadlines
• When you have used your own initiative and took ownership of a key decision that needed to be made

Please note that any part of the Job Profile could be tested at sift/interview.

If invited to interview, this may consist of a range of question types. These could include questions around behaviours and how you would respond in any situation as well as specific examples of things you have done.

The selection process will be designed specifically for the role. As a result, your assessment will include:

• an interview

The Department for Transport alongside other Government Departments recruit using Success Profiles. This means for each role we consider what you will need to demonstrate in order to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.

For further information on Success Profiles visit our Careers website.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section

Further Information

To learn more about applying for a role within the Department for Transport, visit the Application Process page of our Careers website.

Before submitting your application, we encourage you to visit our Things You Need to Know page for further information about applying for a role within the Department for Transport and the Civil Service.

Throughout this job advert there are links to the DfT Careers website, which provides you further information to support your application. Should you be unable to access the information on our website, please email for assistance.

Feedback will only be provided if you attend an interview or assessment.

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