Service Readiness & Acceptance Analyst - Flexible Working Available

18 Mar 2021
06 Apr 2021
Contract Type

About the job Summary

We welcome applications from all communities and we don’t discriminate against any identity. We’re interested to hear from you, regardless of your background.

Are you experienced in Service Transition in the IT industry?

Are you looking for that role which allows you to make a real difference?

If so, we would love to hear from you!

Job description

The Maritime & Coastguard Agency has started an ambitious IT transformation programme that will deliver improved capability across an expanded IT workforce. We aim to improve all technology services whilst supporting the wider business on its own transformation requirements and ensuring IT aligns to their needs.

We are looking for a Service Readiness & Acceptance Analyst to operate within our Southampton based MCA team. Reporting to the Service Transition Manager, as a Service Readiness & Acceptance Analyst you will be responsible for working closely with the wider IT Teams to ensure a smooth and seamless handover for all new and changed IT services ranging from small projects with a small group of users to organisation-wide projects involving significant business change. You will flag any potential risks and escalate these to the Service Transition Manager.

This role provides you with a fantastic opportunity to influence key IT functions at the MCA, helping to shape and create an environment that makes a real difference for the UK public.

Additional information

We are following current government guidelines and working remotely, if successful you will be provided with IT equipment to carry out your duties remotely. Once we are able to return to the office, we will provide you with full notice of this.


Roles Responsibilities include and are not limited to:

•Supports the delivery and testing of digital, data and technology services effectively from build into run;
•Supports the design and implementation of effective transition plans for I&T services;
•Executes acceptance tests, assuring both service and operational readiness reviews are effective;
•Co-ordinates MCA resource to support the execution of tests and provision of evidence required to ensure service acceptance criteria is met;
•Ensures acceptance plans are signed off in conjunction with Service owners and Service Managers on behalf on the user community;
•Can identify process improvements and contribute to the definition of best practice.
•Assures services provided by suppliers align to the I&T Operating model and MCA strategy;
•Supports the management of change so to ensure the introduction of new services will not negatively impact live services;
•Maintains product or service acceptance criteria in conjunction with key stakeholders;
•Maintains acceptance documentation in line with service transition policies and methodologies;
•Executes the Service Acceptance elements of the delivery life-cycle;
•Inputs into continual service improvement activity across service transition

Please see the attached Role Profile for an in-depth view of the post.

Please click here  to view the DDaT Framework.

About you

You will also have experience in and be competent in the following areas:

•Knowledge of ITIL, service delivery life-cycles, methodologies and tools;
•Ability to lead or participate in design transition and testing focused workshops, showing agility and the ability to be creative;
•Experience of working with third party suppliers and service providers;
•Working knowledge of technical infrastructure, commercial elements of solutions and licensing models;


We'll assess you against these behaviours during the selection process:

  • Working Together
  • Communicating and Influencing
  • Seeing the Big Picture

Technical skills

We'll assess you against these technical skills during the selection process:

  • DDaT - Change management - Service readiness analyst
  • DDaT - Service focus - Service readiness analyst


Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits. We offer generous annual leave, attractive pension options, flexible working, inclusive working environments and much more to support a healthy work/life balance.

Find out what it's like to work at the Maritime and Coastguard Agency

Things you need to know Security

Successful candidates must pass a disclosure and barring security check.

People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths, Experience and Technical skills.

We are closely monitoring the situation regarding the coronavirus, and will be following central Government advice as it is issued. There is therefore a risk that recruitment to this post may be subject to change at short notice. In addition, where appropriate, you may be invited to attend a video interview.

Please continue to follow the application process as normal and ensure that you check your emails regularly as all updates from us will be sent to you this way.

The Civil Service Nationality Rules has been updated following the United Kingdom’s exit from the European Union. The new rules will come into effect on 1st January 2021. We urge people from the EU, European Economic Area and Switzerland to be familiar with the updated Nationality rules prior to applying for this role.

This vacancy is using Success Profiles. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.

The sift is due to take place on Wednesday 7th & Thursday 8th April 2021.

Interviews will be held week commencing Monday 19th April 2021.

We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.

The selection process will be designed specifically for the role. As a result, your assessment will include:

•an interview

You’re encouraged to become familiar with the role profile, as you may be assessed against any of the criteria recorded within.

How to apply

For your CV and personal statement, please provide detailed evidence of your experience of the following:

•Collaborating and understanding stakeholder requirements to achieve successful delivery of change and any challenges you may have faced

•Understanding change, how it affects the business and how you have helped to implement the change

Please see attached candidate notes for further information about our recruitment process

Further Information

To learn more about applying for a role within the Department for Transport, visit the Application Process page of our Careers website.

Before submitting your application, we encourage you to visit our Things You Need to Know page for further information about applying for a role within the Department for Transport and the Civil Service.

Throughout this job advert there are links to the DfT Careers website, which provides you further information to support your application. Should you be unable to access the information on our website, please email for assistance.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants Job contact : Name :   Andrei Sirbu Email :   Recruitment team : Email :

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