Customer Service Advisor - Part Time - Leicester
About the Role
If you love working in a fast paced environment and delivering exceptional customer service this is the job for you! Here at Next we’re committed to putting our customers at the heart of everything we do by providing afriendly, helpful service to our online customers that contact us. This could be sorting out a missing parcel or an account query but you’ll put the customer first.
This is a unique customer service role as there are no sales targets; you’ll purely be measured on the service you deliver so you can focus entirely on giving truly outstanding customer service.It’s never been a more exciting time to join the Next Online family.
You’ll also be required to:
- Give exceptional customer service by truly listening to the customer and resolving their queries Treat every customer like it’s your first and only customer that day Navigate through various computer systems, liaise with other teams across Next if required Work to set Key Performance Indicators and Standard Level Agreements. Engage with customers and colleagues, creating a people focused work culture.
You’ll receive£9.26 per hour plus as additional £1 when working at the weekend.
You must be able to commit to full time training and during our peak trading periods, you’ll also be required to work an additional 4 hours for 20 weeks of the year
Start dates : Throughout April & May 2021 depending on the shift.
Shift 1 - Monday - Friday 5:30pm - 10:30pm (25 Hours )
Shift 2 - Thursday & Friday 8am - 2pm, Saturday & Sunday 8am-3pm (26 Hours )
Shift 3 - Saturday & Sunday 9am - 6pm , Monday 8am - 4.30pm(25 Hours )
Please note you may required to attend training at our Head Office site in Enderby.
Criteria We’re looking for people who are as passionate about customer service as we are, and who have ideally worked in a contact centre before. However, don’t worry if you don’t have the experience of working in a contact centre we’re happy to consider people who thrive in helping people whether this has been in retail, hospitality or care.
With your awesome personality, you’ll provide the very bestservice/experience to our customers. We’ll provide you with 3 weeks of in –depth, full time paid training to ensure you know everything you need to know to resolve our customer enquiries.
We’ll invest in you and your development with ongoing training programmes so you can excel in your role.
- Quarterly Bonus 25% staff discount Up to 70% at our staff shops Pension Share-Save Subsidised canteen Free parking Additional benefits
What's Next ?
Press the apply button now to start your application. Once you have applied for the job, we will initially consider your skills and experience based on your CV and application. If you match our criteria we will be in touch to arrange a telephone interview to find out more about your job history and more about you as a person.
All successful applicants will be subject to criminal & credit checks in line with our Reference Policy.
In order to apply for this position you must not have had an unsuccessful application for a similar role in 6 months.
In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship.
- Bonus Scheme
- Pension Scheme
- ShareSave Scheme
- Life Assurance
- Staff Discount
- On-site Nursery
You know Next, but did you know we’re a FTSE-100 retail company employing over 43,000 people across the UK and Ireland. We’re the UK’s 2nd largest fashion retailer and for Kidswear we’re the market leader. At the last count we have over 540 stores, plus the Next Online and it’s now possible to buy on-line from over 70 countries around the world! So we’ve gone global!