Due to COVID19, colleagues in eligible roles are currently working from home in line with government guidelines

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated

 

Service Charge Lead Role Profile.docx

                     

We have an exciting opportunity to join our growing service charge department. 

As a service charge lead you will play a key role in helping L&Q to achieve core success factors of Resident Satisfaction and Financial Strength, with high visibility within the organisation.

You will be part of a team responsible for setting estimated service charges for over 70,000 residents and producing around 27,000 reconciliation statements.  You will help ensure L&Q has no service charge deficit achieving this by setting accurate charges and undertaking regular analysis of service charge expenditure. The role is a mix of customer liaison and financial analysis. The lead is responsible for approximately 12,000 units and will produce the annual service charge estimate, reconcile the final account and deal with all queries that arise from this for the portfolio.

 

Core hours are 9-5, however some flexibility is required for out of hours meetings and off site visits.

 

Essential

·       Financial Skills – analytical and budget setting

·        Self-motivated

·        Good Communication Skills (verbal and written)

·        Excellent Customer Service Skills

·        Experience of a target focused environment

·        Excel skills

·        Able to build excellent working relationships both internally and externally

 

Desirable skills

·        Understanding of Service Charges

·        Understanding of Commercial Service Charges

·        Understanding of Legislation

·        Effective decision making in a fast paced environment

·        Ability to work to tight deadlines

·        Effective and timely use of judgement to validate costs

·        Lease interpretation including Tenant, Leasehold and Commercial properties

·        Understanding of property management processes

·        Understanding of Section 20 and its impact on Leasehold charges

·        Presentation skills to large groups

·        AAT qualification

 

Technical Knowledge/Skills

·       Excel to include:

o   Pivot tables

o   V look up

o   Reconciliation

·        Problem solving skills

·        Knowledge of financial accounting (income/expenditure)

·        Ability to interpret Legal agreements across all tenures (Freehold, Leasehold, Commercial, Rented)

·        Time management (ability to priorities workloads)

·        Handling conflict with customers

·        Clear and concise correspondence (both written and verbal)

·        IT literate (Word/Outlook)

  

This would be an ideal opportunity for the right candidate to join a rapidly expanding business whose mission statement is to create homes where people wish to live.

If you are interested in this role and have the experience required, then apply without delay!
  

COVID 19: The safety of our staff and our candidates is of the utmost importance. Every effort will be taken to ensure that safe ways of working are adopted throughout the Recruitment and Selection process. We are introducing extra precautions in line with UK Government Guidelines. Our recruitment processes will follow social distancing and COVID-19 Secure requirements. This will include the use of various technologies to support the interview process. Should candidates have any questions regarding this, or if you require additional support please let us know at the interview planning stage.
 

At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q.   More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.
 

Our commitments:

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them.  This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme,  an employee assistance programme and non-contributory life assurance.

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life.  Please let us know during the recruitment process if you’re interested in part time working or job sharing.  In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.

We are recognised externally for our commitment to inclusion.  We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.

L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the South East.

As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. 

In response to the housing and affordability crisis, we will build 100,000 new homes over ten years. Of these, 60,000 homes will be built or funded by L&Q, whilst a further 40,000 will come through partnerships. Crucially, at least 50% of these new homes will be genuinely affordable, with a target of 60% in London.

Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.