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Digital Analytics & Insights Manager - Flexible Working Available

Employer
Lloyds Banking Group
Location
Stockport
Salary
£49743 - £55270 per annum
Closing date
26 Mar 2021

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Sector
Technology & Digital
Hours
Full Time
Flexibility
Flexible working available
Contract Type
Permanent

Job Details

Job Title: Digital Analytics & Insights Manager

Locations: Stockport (Manchester) or Cardiff St William House

Our team mission

We're on a journey to build the bank of the future, and we need your help. Our core Motor Finance brands are Blackhorse and Lex Autolease. Our vision for Motor Finance is to remain as the UK's market leader in Motor Finance, continually evolving to provide an outstanding multi-channel experience for all our customers now and in the future.

The team requires a highly motivated and proactive individual to drive and lead analytics and insight within the Motor Finance team, supporting the business to understand our customers, helping to improve our online journeys and the overall customer experience through data informed decisions. You'll support the shaping and ground-breaking new analytics processes, prototype new tools, experiment with data visualisation techniques, and work to enrich web data with business data.

About the role

As Digital Analytics & Insight Manager you'll be adept in analysing customer data and delivering meaningful customer insights that make a real difference, undertaking continual analysis, crafting dashboards, effectively sharing insights, implementing, and testing analytics tools with support from the team.

In this role you'll be proficient at cutting through the volume of data and translating it into insight that can contribute to strategic business decisions and improving the overall customer experience. Working with senior stakeholders in helping them to craft decisions based on analysis and recommendations.

Here's how you'll make a difference:

  • Conducting analysis and presenting insight using a diverse range of sources to support customer journey optimisation
  • Collaborating effectively with the team and a wide range of stakeholders and senior leaders across our business to drive the right outcomes for our customers
  • Building effective networks across communities in the Group and external analytics communities, learning and sharing expertise with others on the latest trends
  • Lead and minimise operational risks with regards to data including understandings of GDPR and Data Protection Policies
  • Mentoring other colleagues both formally and informally

What we need from you

The minimum skills and experienced you'll need to apply:

  • Web Analytics experience (WebTrends, Adobe, Google Analytics)
  • Tag Management experience in Tealium or Google Tag Manager and implementing tracking through tag management principles and the QA process
  • Strong excel skills with a strong understanding of basic web development principles such as HTML, JavaScript, and CSS
  • Excellent interpersonal skills (e.g., written and presentation skills) and uses various communication channels
  • Data Visualisation and storytelling methods to present complex data in a simple, engaging manner

We'd also appreciate someone with a deep understanding of digital marketing and UX concepts and how digital can improve the experience online for customers.

It is desirable to have some Financial Services experience, Session Replay tool experience (HotJar, Tealeaf, Decibel Insight, SessionCam), SEO tools (SEMrush, Google Search Console) basic SQL is welcome.

What we'll give you in return:

Salary and Benefits package: £49, 743 - £55, 270 base salary, plus excellent benefits including a 4% flex cash pot to spend on benefits (or take as cash), generous employer pension contribution up to 15%, 30 days holiday entitlement plus bank holidays, discretionary variable annual performance bonus and private medical health cover, share schemes and access to staff discounts!

We want you to experience the freedom and autonomy to realise your potential, share your ideas and make them happen and feel supported and listened to by a team that celebrates individuality and independent thought, encourages different perspectives, and embraces every background.

We're invested in your continual development. That's why we've fostered a collaborative learning environment that supports your career goals and encourages knowledge-sharing!

We're proud to have received the following industry recognition:

'Stonewall Top Private Sector Employer', 'Top10 Employer for Working Families', 'The Times Top 50 Employer for Women', 'Gold Standard' and "Best Workplace Adjustments Process" from the Business Disability Forum - each demonstrating our dedication to the principles of agile working and inclusion for all.

Sound like your ideal next workplace? If playing a key role in our digital transformation appeals, then we'd love to hear from you.

Company

We’re creating an organisation that attracts, retains and develops the best talent in the industry, and one that openly embraces diversity too. But more than that – we want to be a great place to work. We invest in our people, offering the best training and coaching, and by encouraging them to contribute to our leading corporate and social responsibility practices. We offer flexible working hours and days, under our Work Options scheme. This means that you can have a challenging and rewarding career, and still have an ideal work/life balance.

Flexible working is at the heart of our strategy. We’re re-imagining where, when, and how our people work, with new approaches designed to meet the ever-changing needs of customers and colleagues. These include increasing our use of remote-working tools and technology, as well as placing less reliance on a 9-to-5 mindset. For many of our office-based colleagues, we work in hybrid ways which involves spending at least two days per week or 40% of their time at one of our office sites.

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