Membership Engagement Executive - remote working
Are you looking for permanent remote flexible working to suit your work/life balance? Do you want to promote a really worthy education resource that changes children’s lives? Do you have stand out account management skills and experience in the Education Sector you can bring to our brilliant team? Are you ideally an ex-teacher who understands the curriculum and is able to promote our resources to schools?
At The Day, we turn the news into lessons for hundreds of thousands of school children every day. We are pioneers, reshaping the educational experience for many, and in this role you will be too. We are looking for an experienced account manager to help us grow our existing loyal membership base. This role would also suit an ex teacher with experience of the education sector who can easily relate to school’s needs.
The Day is a subscription-only website for schools, both in the UK and growing Internationally, that helps pupils develop valuable knowledge of the world today. To build their skills in discussing current affairs, expressing their opinion and developing the judgement to compare and use different sources of information.
The role involves
➢ Meeting a regular target to communicate with existing subscribers of The Day to raise the profile across the school and to ensure maximum usage
➢ Conducting proactive regular training sessions with teachers over the phone/virtually and presenting at events/meetings in schools when possible or virtually
➢ Managing an effective Customer Lifecycle Management to maintain/improve the overall renewal rate of 85% and increase the lifetime value of each member school.
➢ Building a history of each school account in our CRM Spirit as you build relationships, documenting conversations, gathering testimonials and case studies
➢ Working closely with new business, marketing and editorial teams to build good relationships with schools and groups, encouraging them to use the service regularly
➢ Looking for opportunities to improve the value that schools get from their membership and therefore also increase the value of each renewal for The Day.
You would be reporting into the Membership Engagement Manager. We currently work from home in a supportive and positive team environment, we love our product and the difference it makes to young people. If you believe you could come and make a difference to us, email email@example.com with a covering email explaining why you should be a part of The Day