Invoicing and Collections Officer x 2 - Flexible Working Available

09 Apr 2021
25 Apr 2021
Full Time
Contract Type


Office-based or Multi-Location in York. Please be aware that this role can only be worked within the UK and not overseas. Occasional travel may be required

About the job 

The FSA is a non-ministerial department of over 1300 people, with a big vision – to drive change in the food system so that it delivers “food we can trust”. Our primary goal is to continue to protect public health and UK consumers’ wider interest in food. As we have now exited the EU the FSA faces a significant period of change and activity.

Job description

Our work in keeping Britain’s food safe is supported in no small way by the funding raised by our paid services to industry and government customers each year. Raising over 6,000 invoices annually, our Revenue Accounting, Debt Recovery and Charging team have a major role to play both in the delivery of our services to stakeholders, but also in collecting the funding that enables the FSA to maintain its position as a trusted regulator.

It is important, then, that the management of customer accounts, collection of payments and recovery of debts is performed efficiently to ensure that the Agency can continue protecting British consumers.

Collections and Billing Officers perform this role, invoicing customers across England and Wales. As well as managing these processes, they liaise directly with customers and colleagues within the wider government to resolve issues and queries that might arise - be that a meat processing plant that is questioning the items on their invoice, or helping other areas of the FSA to see the impact new policies might have on the collection process.

Successful candidates for these posts will have excellent communication skills and will know how to influence others whether they are helping colleagues or discussing payments with customers.

The role can be fast paced, and new challenges will arise even as existing ones persist, so you will need to be capable of making effective decisions and working at pace to deliver against objectives. If this sounds like you, be sure to apply today.


Please read the attached Candidate Pack to discover further details about the role, our organisation, who we are looking for and the criteria we will assess against during the selection process. We look forward to receiving your application and wish you every success.


We'll assess you against these behaviours during the selection process:

  • Making Effective Decisions
  • Communicating and Influencing
  • Managing a Quality Service
  • Delivering at Pace


Our candidate pack details the benefits that the FSA has to offer. Please also refer to the attached Terms and Conditions statement.

Things you need to know Security

Successful candidates must pass a disclosure and barring security check.

People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours and Experience.

Full details of the selection process are detailed in the attached candidate pack. This will consist of numerical reasoning ability test followed by shortlisting against the essential and desirable person specification criteria stated. If successful at shortlisting stage, you will be invited to the final selection stage consisting of a behaviours-based interview.

In the event of receiving a large number of applications an initial sift may take place on just the identified lead criteria indicated below:
• Excellent verbal and written communications, and good numeracy skills with ability to analyse and report data.

We particularly welcome applications from black and minority ethnic candidates as they are under-represented within our organisation at this level. All appointments are made on merit.

We actively review the deployment of talent on a periodic basis in the interests of optimising personal development and the achievement of business plans.

Our candidate pack details the benefits that the FSA has to offer. Please also refer to the attached terms and conditions statement.

A reserve list will be held for a period up to 12 months from which further appointment may be made.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants Job contact : Name :   Rachel Spink Email :   Recruitment team : Email : Further information

If you wish to raise a complaint then please email in the first instance.

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