Fire Safety Engagement Manager

6 days left

Stratford / Remote Working
14 Apr 2021
14 May 2021
Full Time
Contract Type

Due to COVID19, colleagues in eligible roles are currently working from home in line with government guidelines

An exciting opportunity has arisen to join our Fire Safety Team in the newly created role of Fire Safety Engagement Manager.  

In this role you will lead on and develop all fire safety activity and plans, using your liaison and influencing skills to interact with internal and external stakeholders to be the voice of our customer.

Interacting with customers for all tenures and teams across L&Q, you will manage coordinating and reacting to customer feedback, drawing out themes and opportunities to ensure actions and communications are developed and delivered in a customer-centric way. You will lead on the development of the fire safety communication and engagement plan and provide coaching and guidance to the Fire Engagement Officers to ensure successful execution and completion of the plan and targets.

You will lead on initiatives to relay fire safety legislation, technical information and best practice in user-friendly language and mediums, and you will coordinate interactions with the formal resident engagement structure to support this.

Liaising with internal stakeholders to ensure fire safety management is integrated into daily business, you will ensure fire safety priorities are communicated and present. You will liaise with external stakeholders and represent Property Services where necessary i.e. relevant authorities and boards and ensure full compliance, adhering to all reporting requirements.

You must have the ability to produce relevant reports in a compliant manner as required in support of business activities and maintain all relevant records and systems. You will utilise the Zetasafe fire management system for the production and organisation of FRA's.

The ideal candidate must have a genuine concern for the resident experience, be a quick thinker, have excellent troubleshooting abilities and be able to work with dedication towards finding solutions.

To be considered for this role applicants will be able to demonstrate the following:

  • Sound, demonstrable experience and knowledge of the Fire Safety legislation and its practical application in a public facing organisation
  • Experience of planning, managing budgets and monitoring financial performance
  • Managing relevant risks and creating effective controls and measures to limit/mitigate risks
  •  Excellent written and verbal communications and influencing skills
  • Excellent organisational, analytical and investigatory skills
  • Experience of working at a strategic level within a customer focused capacity
  • Ability to successfully manage, coach and guide direct reports

Our commitments:

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them.  This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.

COVID 19: The safety of our staff and our candidates is of the utmost importance. Every effort will be taken to ensure that safe ways of working are adopted throughout the Recruitment and Selection process. We are introducing extra precautions in line with UK Government Guidelines. Our recruitment processes will follow social distancing and COVID-19 Secure requirements. This will include the use of various technologies to support the interview process. Should candidates have any questions regarding this, or if you require additional support please let us know at the interview planning stage.

At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should always be demonstrated when representing L&Q.   More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.


We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life.  Please let us know during the recruitment process if you’re interested in part time working or job sharing.  In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.

We are recognised externally for our commitment to inclusion.  We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.

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