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Part Time Sales Administrator

Employer
Confidential
Location
Lancashire
Salary
9.50 - 10.10 GBP Hourly
Closing date
14 May 2021

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Mpeople Recruitment are looking for an experienced and committed Sales Administrator on a Part Time basis on behalf of our client based in Royton, Oldham.

This is a great opportunity to join a reputable and thriving business that can offer you some excellent benefits:

Salary: In the region of GBP9.50 to GBP10.10 per hour

Hours of work: 11am - 4pm, Monday to Friday

Benefits: Free onsite parking, 24 days holiday plus bank holidays, and private healthcare scheme after probationary period

Immediate start available

The successful candidate will be one of a team of 4 predominantly assisting Customers with enquiries, processing orders and managing complaints across 3 different brands. Customer experience and swift response are at the heart of what we do so we are looking for a friendly, organised, proactive person to help us achieve our world class service aspirations.

Duties will include:

* Respond to customers via telephone calls and emails with queries on products, service, price and delivery

* Develop knowledge of products under 3 brand names

* Provide technical advice on product selection

* Process orders using ERP system (Microsoft NAV) for UK and export

* Assess lead times and carriage options

* Be proactive in assessing customer needs and making appropriate suggestions

* Process staircase templates using both paper templates and electronic process

* Raise replacement orders and credit invoices

* Respond immediately to customer complaints to ascertain problems

* Identify corrective actions to meet customer needs

* Investigate route cause of issues using established problem solving tools

* Actively engage in process improvements and setting standards

* Work closely with internal teams to establish transport methods

* Liaise with external carriers on delivery queries

* Develop and review reports on carrier service

* Communicate effectively with all aspects of production to deliver what the customer wants when they want it

* Participate in daily production meetings

* Participate in meetings and briefing sessions and provide feedback on marketing and product development activity

Our client is looking for somebody that is/has:

* A confident and effective communicator

* 'Can do' and positive attitude

* Reliable and committed

* A great team player that can also work well independently

* Organised with great prioritisation skills

* Great problem-solving ability

Please note that Mpeople cannot respond to all applicants due to the high volumes of CVs received daily. Should you not receive a response within 5 working days please accept that your application has not been successful. Mpeople wishes you all the best in your job search

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