Store Manager - Churchill Hospital

Recruiter
WHSmith
Location
Oxfordshire
Salary
£26,000-30,000
Posted
19 Apr 2021
Closes
19 May 2021
Sector
Retail
Hours
Full Time
Flexibility
None
Contract Type
Permanent

 

WHSmith Travel is an incredibly fast paced and varied business to work in. With formats across Hospitals, Airports, Railway stations, motorway service stations and exciting brand partnerships with well known brands like M&S and Costa no two days are never the same! Whether your helping our customers journeys get off to a flying start in our airport stores or providing a much-needed service to our hospital key workers here you’re valued and can make a real difference! We have continued to provide food, drinks and groceries to the thousands of NHS workers who have relied upon our hospital stores being open throughout the pandemic.

It takes a special kind of manager to run a hospital store. We are looking for a Store Manager for our stores located in the Churchill Hospital, in a format offering not only a traditional WHSmith offering, but two additional fantastic brands- a food on the go partnership with Marks and Spencer, and a separate Costa Coffee store, so if you like variety then this is the role for you!

You will be customer driven, have a strong commercial acumen and the proven ability to harness talent and drive succession across your team. Store Management experience is essential and experience with managing different brands would be advantageous.

 

Job Description

 

WHSmith Travel is an incredibly fast paced and varied business to work in. With formats across Hospitals, Airports, Railway stations, motorway service stations and exciting brand partnerships with well known brands like M&S and Costa no two days are never the same! Whether your helping our customers journeys get off to a flying start in our airport stores or providing a much-needed service to our hospital key workers here you’re valued and can make a real difference! We have continued to provide food, drinks and groceries to the thousands of NHS workers who have relied upon our hospital stores being open throughout the pandemic.

We are looking for a Store Manager for our stores located in the Churchill Hospital, in a format offering not only a traditional WHSmith offering, but two additional fantastic brands- a food on the go partnership with Marks and Spencer, and a separate Costa Coffee store, so if you like variety then this is the role for you!

It takes a special kind of manager to run a hospital store. You will be customer driven, have a strong commercial acumen and the proven ability to harness talent and drive succession across your team. Store Management experience is essential and experience with managing different brands would be advantageous.

What you’ll do
The best managers take real pride in delivering exceptional customer service whilst running their store like clockwork. Determined to turn every customer’s visit into a great experience, you’ll lead your team in upholding the highest standards, as you drive sales and manage costs in line with strict KPIs alongside delivering compliance with health & safety guidelines. This approach will help you meet the challenges you’ll face in this fast-paced, often demanding environment. 
There are security considerations and landlord relationships to nurture, plus regular communications with suppliers too. There’s also the employee lifecycle, from recruitment and training onwards. You’ll take charge of your team’s development, ensuring they’re ready to give great service. You will be able to lead by example and play an active role on the shop floor, building strong working relationships with landlords and be a true ambassador for the multiple brands.

What’s in it for you
You’ve got tried and tested retail skills. Here, you can use them to the full. As effectively manager of your own business, it’ll be down to you make sales soar. We have an inclusive culture and welcome innovative thinking – it could open the door to future progression. We’ll trust you to get things done using your initiative and bringing in new ideas. Want more? You can expect some fab rewards, including 25 days holiday, generous staff discount, annual performance related bonus, pension and much more!

Who we’re looking for
You’re a skilled multi-site or brand retail manager - in your element when inspiring a team. Customers, people and results are key; therefore you must be experienced and passionate about delivering exceptional customer service as well as developing and leading people who deliver results. You lead by example, rolling your sleeves up and helping out on the shop floor. With this approach, you’ll win the respect of staff at every level, getting the best from each individual and encouraging them to develop. 
You will be analytical and have a keen interest in understanding and pre-empting customer and market needs. If you have experience of working in a fast paced Travel retail environment, even better! But what will really count is an entrepreneurial approach, we will provide the platform and support for you to grow quickly, where you go from there is driven by your determined attitude to succeed.

About us
You may know we operate on the high street, in rail and bus stations, airports, hospitals, universities and workplaces. But did you know we’ve been around since 1792 and have over 14,000 employees across the globe and have consistently outperformed other major retailers over the past ten years? We continue to grow by putting our customers first and have a strong culture of innovation and entrepreneurialism. At WHSmith we love developing our people, so there are No Limits to where your career can go! 

 

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