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Client Success Manager - Remote

Employer
Virtalent
Location
Homeworking
Salary
The salary band for this role is £24-26k + company benefits.
Closing date
21 May 2021

Job Details

We are looking for a passionate, proactive and people-oriented Client Success Manager. 

The role of the Client Success Manager is to provide customer service to both our clients and team of Virtual Assistants. You’ll be responsible for day-to-day support, whether it’s lending a sympathetic ear to clients who are struggling to delegate, helping new team members get started on their Virtual Assistant journey or pointing people around our systems to help them get the answer they need. As a customer-centric company, we like to exceed expectations by going above and beyond at all times.

Main duties:

  • Onboarding new clients following a set process (and offboarding where appropriate).
  • Onboarding new virtual assistants following a set process (and offboarding where appropriate).
  • Monitoring the CSM inbox: answering daily questions and enquiries from both clients and VAs and responding to emails.
  • Helping resolve any conflicts that may arise and, likewise, gathering and sharing reviews from our happy customers.
  • Any other ad-hoc administration duties, e.g., ensuring client details are updated in our database.
  • Basic financial administration (e.g raising additional invoices).
  • Generating reports for management regarding client accounts.

More information will also be provided to successful applicants.

You must

  • Be based in the UK.
  • Have a minimum of 8 years’ experience in a relevant industry/profession.
  • Have worked remotely, as a freelancer or in a flexible role in some capacity in the past.
  • You must have a suitable, quiet, separate work space in which to make phone calls and carry out other tasks, e.g. a home office. This is a remote working role and you’ll need to be able to speak to clients and VAs without any background distractions.
  • You must have a stable broadband internet connection easily capable of handling voice and video calls.

Who are we looking for?

  • You have a warm and friendly, yet professional manner over email and on the telephone. We love a good sense of humour!
  • You have a confident, proactive and self-assured approach. It is essential that you will use your initiative and “own” the role at all times. You will largely manage your own schedule and approach to your workload.
  • You are comfortable speaking on the phone, holding engaged, informative conversations with clients and VAs. Essentially, you love speaking to people!
  • You should have experience working in a business support, customer support, project management or recruitment capacity, or similar roles.
  • You should be looking for a new, long-term challenge with the opportunity for growth. You strive for constant improvement and learning rather than choosing the comfy zone. 
  • You must be tech-savvy and comfortable using an array of software tools. It would be a bonus if you have used CRM or customer service software before, however, full training will be provided on how to use our systems.
  • You enjoy being a part of a small, friendly and down-to-earth team. We don't do office politics or corporate jargon!

The finer details

This role is a full-time employed role. 

This is a full remote work from home opportunity.

We offer a competitive salary with benefits and perks. More details to be released to candidates who progress through the second stage of our recruitment process.

Successful applicants will be asked to complete a video assessment in the second stage of the process, before being invited to a video interview.

Company

Virtalent is the UK's fastest-growing Virtual Assistant service provider, working to support a diverse mix of busy entrepreneurs and professionals. With the (virtual) helping hand of their talented VA, our clients can grow their businesses, reclaim their work-life balance and hit their goals!

Virtual Assistants at Virtalent support their clients with a range of tasks on a flexible basis; this could be Virtual PA support, digital marketing, customer service, HR, recruitment, financial admin and a whole lot more.

Think you have what it takes to join the team? It takes just a few minutes to apply!

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