Customer Service Advisor

Let’s make passion pay

We started from one belief: that businesses deserved better. That people pouring their hearts into their passion should get paid reliably, efficiently and affordably. So we decided to shake up the payments industry for good. From humble beginnings, we've become one of Europe's fastest-growing FinTech companies, winning numerous awards (including the Tech Track 100, National Business Awards, the Europe-wide Inc 5000 and Sunday Times Best Companies To Work For).

Our Northstar is to become the most trusted payments provider. We're putting our customers at the heart of payments, taking control of the end-to-end process and ironing out the industry’s kinks.

Our employees are rule-breakers, risk-takers and change-makers. They live by our values of curious, relentless and customer-obsessed.

Work somewhere where passion gets you noticed. Brings your ideas to life. Gets you ahead. Puts more in your pocket. And rewards you for the impact you make on customer's lives.

Customer Service in Bristol

Customers are the most crucial part of our business. They come first in everything we do. Every conversation you have with a customer is important to the whole team. When you identify a problem, everyone wants to fix it. You're the frontline, the face of the company, the person with the most significant insights into what it's like to use Paymentsense. You're helping business owners, genuinely passionate people, get paid. You're a protector, advisor, problem-solver and supporter. You're a champion. And you'll be handsomely rewarded as such, with pay that reflects impact and the trust to hold us accountable and keep us on track.

The Role

We’ve opened a brand new contact centre in Bristol’s city centre and we need inspiring Customer Service Advisors to join our team, to support our growth as we scale our new products and services. You’ll help us build a new and exciting place to work. To go above and beyond to make payments painless, security simple and compliance easy for our customers. Ensuring we deliver an outstanding customer experience on every occasion, to every customer.

Working 37.5 hours per week, we have the following shift patterns available:

• Shifts between 8am and 6pm Monday - Friday, with 1 in 4 Saturdays 9am - 1pm, rewarded with a top of market rate package of £24,000 salary plus opportunity to earn up to £3,000/year bonus based on individual performance.
• Shifts between 8am and 6pm Monday - Sunday, with the option to either work Saturday or Sunday every week, or Saturday and Sunday every other week, rewarded with a top of market rate package of £27,500 plus up to £3,000/year bonus based on individual performance.

Our upcoming start dates are Monday 24th May, Monday 21st June & Monday 19th July.

What you will do…

• Play a critical role in helping us establish one of Europe’s leading contact centres.
• Assist in managing our growing customer database.
• Manage and maintain B2B relationships.
• Take ownership of any challenges through to resolution.
• Work towards "One Call Resolution".
• Deliver an outstanding customer service experience.
• Utilise several in-house and external systems.

What you will bring...

• Those with a desire to be at the beginning of something special - we are not building your typical contact centre.
• Self-motivated individuals who love to work as part of a team.
• Proactive with the ability to anticipate and resolve issues.
• A real desire to be the best and offer market leading service.
• Outstanding communication skills, with the ability to build instant customer rapport.
• Work closely with other departments to drive continuous improvements.
• Desire to grow and develop with the business.

What you will get...

Each step in your career should propel you forward and closer to your goals. With access to LinkedIn Learning, 'Level Up’ - our management programme, regular workshops and a whole host of colleagues with top tier domain expertise - you won’t be short of opportunities for growth.

It’s the little things that count, in all our offices you’ll have access to refreshments, travel loans and subsidised healthcare. We’ve also partnered with MobGroup who keep us on top of our game with a variety of activities. There's something for everyone from Yoga, barre, HIIT, boxing, meditations, nutrition talks to live cook-alongs.

Our promise to you is that your hard work will be recognised and celebrated. With a slack channel for shoutouts, monthly awards for living our values and a well deserved Annual Celebration —we appreciate you.

We are an Equal Opportunities employer committed to a diverse and representative team. We want to hear from people who are passionate about their work and align with our values. Regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability - whoever you are, if you’re curious, relentless and customer-obsessed, we want to hear from you.