Customer Service Advisor
Role: Customer Service Advisor - Stay AA
Salary: £18,727 including shift allowance, 25 days holidays + incentives
Start Date - 10/05/2021
Virtual Careers Days - W/C 19th April
Who are we?
We are the UK’s largest breakdown cover organisation, but that isn’t all we do. These days we offer a wide variety of services including insurance for you, your home, your car; financial products like credit cards and loans and we can even help you plan your next great escape with our route planner, car hire and travel insurance. We like to think of ourselves as the more practical version of your guardian angel.
This is the job
You will be someone that is excited to be a part of this story and passionate about providing a great experience to the heart of our business – our customers. As long as you are a good listener and have good communication skills, we will give you all the training you will need to be successful in the role. You will take part in a 4-week induction where we will teach you the ways of The AA, but it doesn’t stop there…you will receive ongoing support and development throughout your time here.
If you are successful, you’ll take part in a 4-week induction where we will teach you the ways of The AA. In line with the governments Covid-19 guidelines around safe working environments, this induction will take place in our Cheadle office, which has been set up as a safe working environment that closely follows social distancing policies.
What will I be doing?
Working in our Cheadle office, you will be receiving inbound calls from our existing members looking to discuss their renewal options. We have to make sure we are available for our members (our opening times at 8am – 8pm and Saturday 9am – 5pm) so we operate a shift pattern here which includes working every other Saturday but don’t worry, you get a day off in the week so it’s still only 5 days a week
What do I need?
A passion for provide excellent customer service and maintain excellent relationships with our current members, advising them of all the great products and services we offer them.
What happens next?
If this sounds like something you want to be involved in, please apply and a member of the team will be in touch to arrange a quick call. If that goes well, then you will be invited to a virtual careers day (1-2 hrs) to understand more about the role and the business and then a online 1 hr follow up interview will be arranged the same week. During these two sessions you will learn everything you didn’t know you needed to know about The AA and walk away knowing this is the place you want to be!
What else is expected of me?
Good conduct matters at the AA. It's very important that you act with honesty & integrity, are respectful of others and have a consistent desire to do the right thing. Everyone at the AA lives these behaviours, so we are all able to support the delivery of good outcomes for our customers.