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Assistant Service Delivery Manager

Employer
Nest Corporation
Location
London (Greater)
Salary
£41,000- £50,000
Closing date
29 May 2021

Job Details

Nest is the National Employment Savings Trust. It was set up by the government to give every worker in the UK somewhere to save for retirement. We’ve since grown to become one of the UK’s largest schemes.

 

To best serve our diverse customer base, it’s important that Nest has an equally diverse workforce and promotes an inclusive culture. This is in line with the organisation’s values and ensures that Nest is a corporation fit for the future.

 

Your new team

 

The Change Programmes and Service Management directorate focus on assuring the running of the pension scheme and the improvements to the service and experience of our customers

 

 

 

The directorate is comprised of six teams who work closely together and focus on distinct activities. These teams are; SAPE, Scheme Assurance, Service Delivery, Testing and Quality Assurance, Programmes, and Delivery Management.

 

 

 

This exciting role is within the Service Delivery team. The main functions of the team are to monitor the systems and delivery of the Nest pension scheme, as executed by TCS. Where any issues or matters are discovered that need improvement, Service Delivery will manage this with TCS, and/or escalate the issue.

 

Your new role

 

You will work closely with the Service Delivery Manager to ensure that our third-party supplier operations are delivered in line with contractual obligations and are providing a good customer experience as well as helping to implement improvements to processes and the ability to provide support in governanance meetings

This role will act as a point of contact for other teams within Nest Corporation who have queries or issues relating to the delivery of the service, and to progress these queries or issues to appropriate conclusion.

The role holder is also responsible for the daily monitoring of the Service Delivery mailbox and ensuring that correspondence received is appropriately actioned by the scheme administrator and ensuring that recurrent service issues are flagged appropriately with the Service Delivery Manager.

What you’ll need to succeed

Experience in operational management within pensions industry or financial services is ideal but not essential

Communication skills: The role will involve working with senior management, internal stakeholders and our external scheme administrator so will require effective communication and the ability to successfully react and respond to challenge.

You can act as the point of contact for Service Delivery and establish good working relationships with Nest and our scheme administrator.

An ability to undertake trend analysis and derive insight to focus the organisation on the most critical risk management tasks and process improvement opportunities

You can identify and challenge organisational processes of increasing complexity and those processes that are unnecessarily complicated.

You’ll be an excellent analytical thinker, have strong communication skills and have an eye for detail in the delivery to internal clients and customers in the business.   

An ability to quickly understanding complex issues and new subject matters

What you’ll get in return

Base salary up between £41,000- £50,000 dependent on experience plus benefits on a 2-year FTC.

 

We welcome full time applicants for this role as well as part time applicants who can work 5 x 0.5 days a week.

 

For internal candidates the salary will be determined based on experience – Nest Level B7 and will be offered as a secondment.

 

Everyone wants a good work life balance and you will be working with a truly flexible employer, fully embracing a working from home culture and flexible working hours.

 

You will have your birthday and Christmas Eve as an additional bonus to the already fantastic holiday allowance and of course…a generous pension contribution.

 

What you need to do now

 

Please complete your application - CV & Cover Letter on our website.

 

We will not be able to respond to all applicants due to a high number of applicants at this current moment.

 

Application closing date:  Thursday 13th May

 

Nest is an equal opportunity employer. We encourage applicants from all the nine protected characteristics.

 

As a Disability Confident Committed, we guarantee to interview disabled applicants who meet the minimum criteria for the vacancy.

 

Please note that we can onboard and work remotely successfully during this period at Nest.

 

Please note that this is a London based role.

 

Company

NEST is a great UK success story.  

Established in 2010, NEST is a critical pillar of the Government’s automatic enrolment programme, with a public service obligation (PSO) to accept any employer wishing to use the scheme to discharge their automatic enrolment duties.   From a standing start, we have delivered a high quality, low cost pension scheme open to all, which has not only delivered on its mission, but has also helped to drive up standards and best practice across the industry. Now with over 6 million members and well over half a million participating employers, NEST is playing a critical role in helping people save for their retirement - many of them low to moderate earners who may be saving for the first time, and moving jobs frequently.   NEST now occupies an important place in the pensions market and will deliver high quality pensions to mass market consumers for many years to come, leveraging its scale to deliver value through the combination of low costs, market leading investment solutions and modernised services all overseen by strong Trustee governance.     

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