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Assistant Manager - Part Time - Student Accommodation

Employer
Confidential
Location
Sunderland
Salary
10.00 - 10.00 GBP Hourly
Closing date
1 Jun 2021

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VS247/05

Assistant Accommodation Manager - Part Time - Student Accommodation

Salary: GBP10 Per Hour

Location: Sunderland

Hours: 25 Hours Per Week, Monday - Friday 12.00pm- 5pm or 12.30pm - 5.30pm

Our client is a national provider of purpose built student accommodation in England. They focus on providing their students with more than 'just; their accommodation, providing the safety, security and social aspect of University life. Now looking to recruit a Part Time Assistant Accommodation Manager to work across six of their sites in the centre of Sunderland.

The role of Assistant Accommodation Manager is to assist the Accommodation Manager with the running of the accommodation, ensuring a first class residential and customer experience. This role in Sunderland requires you to work across several student accommodation sites within the area so a driving licence and use of own vehicle are essential.

Main Responsibilities and functions:

To assist in the management of the property
To assist in ensuring the property is managed and operated in line with agreed operating principles to support the achievement of our company goal to be industry leading in service levels to students, parents and investors
To ensure the property achieves the best possible occupancy and financial performance
Embrace the 'more than just a room' philosophy, student welfare and support services.
Deputise for the Accommodation Manager in their absence
Duties:

Building and Facilities Management:

Day to day responsibility for providing excellent customer service and student experience
Assist the Accommodation Manager to ensure the highest possible standards of student safety and welfare
Assist in recruitment and training of team members and assist in social activity preparation as required
Assist in the preparation of staff rotas
Respond to emergencies both during and out of working hours
Deputise for the Accommodation Manager in their absence
Carry out general reception duties including, but not limited to, mail handling, facilitating approved access for visitors and contractors, and general completion of administration
Assist in managing 'check in' and 'check out' procedures ensuring efficiencies and room management procedures are adhered to
Take a lead role in the on-site management of maintenance (reactive, planned and cyclical) to ensure sector leading service levels
Take a lead role in managing the on-site housekeeping team
Carry out kitchen inspections, update records and take corrective action when needed.
Undertake regular inspections of rooms and common spaces, update records and take corrective actions when needed
Assist the Accommodation Manager with daily site standard audits
Take a lead role in fire safety, weekly fire alarm tests and regular evacuation drills.
Issue and regulate stores and cleaning supplies and assist in maintaining correct stock levels
Financial:

Assist in the management of payments and, when appropriate, rent debt and damage charges
Work with internal and external partners to improve services, value for money and profitability.
Marketing and Promotion:

Assist the Accommodation Manager to ensure that all information provided to customers on the accommodation, is both accurate and updated regularly - to include printed collateral, web-based information and social networking sites.
Contribute to, when necessary inward visits from agents/ partners/ parents as appropriate
Marketing of the property to direct let customers where required
Marketing to existing customers to maximise repeat business when required
Assist in marketing and management of lettings including short-term contracts and summer lets when required
Service Provision:

To ensure that all service level agreements with all stakeholders are met and that any shortfalls are documented and reported to the Accommodation Manager
Compliance:

To support colleagues across the company with regards to requirements under immigration legislation and Right to Rent.
Assist to develop and maintain policies and procedures in accordance with legislation and ANUK Accreditation Scheme.
To contribute to the development of policies and procedures in accordance with necessary legislation, HMO compliance
General:

Any other duties as may be required by the Accommodation Manager
Experience & Skills:

Experience of working in a similar supervisory role within either student accommodation or the hospitality industry

Motivate, guide and support others to develop.
Experience of working within a team
Experience of working within a busy customer focused or service environment
Proficient in use of Microsoft Office applications, social networking and general use of IT
Ability to work with minimum supervision
Be an effective communicator both verbally & in writing.
Remain positive under pressure, displaying a positive portrayal of the organisation to colleagues, key stakeholders and students at all times
Ability to plan, prioritise and think ahead to maximise efficiency and meet deadlines
In the first instance please apply by forwarding your CV

Please contact Vicky at our Manchester office

Ritz recruitment - Employment Agency

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