Inbound Customer Advisor (On-site) (Full or Part Time)

Recruiter
Confidential
Location
Prescot
Salary
313.00 - 334.00 GBP Weekly
Posted
04 May 2021
Closes
20 May 2021
Hours
Part Time
Contract Type
Permanent
Job specification

Position: Inbound Customer Advisor (On-site)

Location: Knowsley, Prescot

Hours: Between 8am-8pm 5 days out of 7 (weekends on a rota)

Or Part Time: Shift 1: -Part-time hours: 20 Hours PW.

Saturday = 8 hours per day- Between 8-8pm

Sunday= 11am-3pm

Monday= 8 hours flexible between 8-8pm

Shift 2:- Part-time hours: 18 Hours PW.

Saturday = 9am to 7pm

Sunday 9am to 5pm

Salary: GBP313.50 - GBP334.12 per week / Pro rata (Temp to Perm)

We are currently looking for a number of self-motivated individuals with a passion for customer service. Our client is a well established call centre who pride themselves on career progression and opportunities to develop your skills further as full training and support is given.

Duties:

Manage inbound calls in a timely manner- Adhering to Call Centre KPI's
Follow communication "scripts" set out.
Maintain GDPR rules and regulations.
Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
Seize opportunities to up-sell products when they arise.
Build sustainable relationships and engage customers by taking the extra mile.
Achieve and exceed Call Quality targets.Skills and Experience:

Good computer skills with accurate data entry.
Customer focus and adaptability to different personality types
Strong telephone and verbal communication skills along with active listening
The ability to display empathy and patience.
Be able to keep calm under pressure, due to high call volumes.
Experience in a fast- paced environment.Please call Nicola for more information on (phone number removed) or email

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