Aftercare Officer - Counties - Flexible Working Available

West Ham Lane, Stratford
Competitive depending upon experience
06 May 2021
20 May 2021
Full Time
Contract Type

Due to COVID19, colleagues in eligible roles are currently working from home in line with government guidelines

Role Profile  -  Aftercare Officer

Passionate about customer care? Prepared to go the extra mile to ensure our customers get a great service? If so you could be the person we are looking for.

Our Aftercare team is looking for someone who is confident and loves interaction with customers, builders and consultants. You must enjoy problem solving and have a determination to achieve positive outcomes for our customers in strict timeframes.

The role will involve being the point of contact for our customers when reporting repairs in their new homes and having a positive input into new schemes that L&Q is developing in our Counties region which develops homes outside of London.

You may be required on an infrequent basis to visit our Stratford, London office for training and collaboration with the wider team and our new build developments in Warwickshire, Milton Keynes and Bedfordshire.

It is essential that you possess excellent telephone skills, organisational and IT skills, together with the ability to work as part of a team.

If you have a positive mind set, want to be involved in an exciting team that rise to challenges and want to make a real difference……we want to hear from you.


Essential skills:

· Driver/car owner as some travel required
· Highly motivated, pro-active, flexible and outcomes focused
· Committed to excellent customer service
· Excellent communicator with audiences at all levels
· Effective time management
· Energy and drive to achieve objectives
· Strong IT experience especially in Excel
· Excellent problem solving skills


If you believe you have the qualities we are after and are interested in working for an organisation that can really make a difference to people’s lives, then please apply without delay.    

COVID 19: The safety of our staff and our candidates is of the utmost importance. Every effort will be taken to ensure that safe ways of working are adopted throughout the Recruitment and Selection process. We are introducing extra precautions in line with UK Government Guidelines. Our recruitment processes will follow social distancing and COVID-19 Secure requirements. This will include the use of various technologies to support the interview process. Should candidates have any questions regarding this, or if you require additional support please let us know at the interview planning stage.

At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q.   More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.


Our Commitments:

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

In addition to our support and training, the successful candidate will have access to our full suite of benefits including 24 days holiday rising to 28 days with length of service, annual bonus subject to group performance, excellent Pension scheme, an employee assistance programme and non-contributory life assurance. 

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.
We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.

L&Q manages over 90,000 homes across the capital and the South East, regenerating communities throughout the region and we are set to become London's largest developer of new homes. For ten years running we have been included in the Great Place to Work index and are currently placed 29th.

Our vision is that everyone should have a quality home they can afford, and we combine our social purpose and commercial drive to create homes and neighbourhoods we can be proud of.

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It is only by investing in a well trained and motivated workforce that we can continue to prosper and sustain business success. 

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