Interim Customer Operations Officer ??? VIP Aviation ??? Full or Part Time

07 May 2021
20 May 2021
Part Time
Contract Type
Are you looking for a full or part-time opportunity that's a bit special and different? Have you got the experience, expertise and aptitude to provide a 5 star experience to VIP Customers?

And the real test??? It's 1am and you get a call advising you that a VIP is going to be landing unexpectedly within the hour. Could you handle this?

If you are professional, courteous and flexible, with the ability to provide a world class service we'd love to hear from you. Aviation & travel experience would be advantageous, but not essential.

Role Info:

Operations Officer - Customer Service / Flight Support - VIP Aviation
Gatwick Airport
Competitive Salary & Benefits Package
Interim Contract - Full or Part Time Considered

Who we are:

We provide VIP services to business and private aircraft customers. They land their aircraft with us and we do everything we can to deliver a truly exceptional service ??? we don't just aim to please, we aim to exceed all expectations and offer a truly 5-star experience. Our businesses provide specialist on-airport support services, including refuelling and ground handling, to the owners and operators of private, business, military and commercial aircraft.

We are a FTSE 250 listed business with market capitalization of cGBP3bn operating from more than 400 individual locations across North America, UK, Mainland Europe and Asia.

We have a diverse customer base and see the utmost benefits of a diverse workforce; therefore, we are committed to continuing to be an equal opportunities employer.

What you'll be doing:

As a Customer Operations Officer you will help coordinate the smooth running of our Gatwick Airport base which includes liaising with aircraft operators, travel organizers, the airport authority, third-party suppliers, air crew, passengers and relevant authorities to co-ordinate the arrival and departure of our clients' aircraft at the airport.

You will be the face of the business providing world class service to our VIP customers, ensuring a smooth transition through our facility whilst safely delivering ground services to our customers' aircraft. Duties will include ensuring that all customer bookings, queries, departures and arrivals are handled in a professional and timely manner.

As you might expect a longer list of duties is in the HR file, but we can discuss this at interview stage, along with salary, benefits and everything else about this brilliant role.

About You:

+ Previous experience with aviation, travel, luxury retail or hospitality would be advantageous (preferred but not essential)
+ Ability to work efficiently under pressure
+ Excellent customer service skills
+ Understanding of VIP customer expectations and proven anticipation of needs
+ Flexibility of start and finish times within the shift pattern
+ Willingness to learn new skills, with full training provided both in the office and outdoors on the 'ramp' with aircraft
+ Excellent interpersonal skills
+ Basic IT skills (word, excel and outlook/email)
+ Qualifies to hold a full airport ID
+ Have a full UK driving licence
+ Additional languages would be an advantage

Interested? Apply here for a fast-track path to the Hiring Manager

Your Experience / Background / Previous Roles May Include:
Aviation Services, Flight Services, Flight Customer Operations, Travel, Luxury Hospitality, First Class Ambassador, Concierge, Luxury Hospitality Management

Interested? Apply here for a fast-track path to the Hiring Manager

Application notice??? We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR

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