Voids Coordinator South Region - Flexible Working Available
Interviews to be held over Microsoft teams on the 1st June 2021
*Previous applicants need not reapply*
N.B. Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. As soon as the advert is closed, no further applications will be accepted.
L&Q are looking for an experienced coordinator to join them in the role of Voids Coordinator. This is an exciting opportunity to make a difference to our residents and our maintenance service. The Voids Coordinator reports into the Maintenance Team Manager and has a close connection to the Voids Supervisors and maintenance operatives as well as regular communication with internal and external stakeholders on a daily basis.
This position can be based from any of our office locations but will require occasional travel to either our Cray House or Lewisham offices.
This post holder for this role will work across the South maintenance region, overseeing the void process for properties across the South, South East and Thames surrounding areas. Ensuring that communication is clear, voids are completed and turned around within timeframes and policies and procedures are adhered to
Resident satisfaction is of major importance to L&Q and we expect our Voids Coordinators to have excellent customer service. Putting the resident at the heart of everything they do to ensure that our residents have a safe and comfortable home that they can be proud to live in. You will have an empathic approach and will have strong communication skills and good problem solving skills.
You will be responsible for coordinating the planning and scheduling of the Direct Maintenance Technicians workload through to resolution, using a variety of systems. You will have experience in managing diaries and working to tight timeframes, and will be focused with attention to detail.
To be considered for this role candidates will:
Have a good understanding of Direct Maintenance preferably gained from working in a similar environment
· Proficient use of Microsoft packages and knowledge bespoke systems
· Attention to detail
· Organisation and Prioritisation skills and knowledge of planning and scheduling tools.
· Experience working in a face paced environment communicating with a range of internal and external stakeholders.
· Proven excellent Customer Service
If you believe you have the qualities we are after and are interested in working for an organisation that can really make a difference to people’s lives, then please apply without delay.
COVID 19: L&Q have a dedicated pandemic response team reacting to the current situation. The safety of our staff and our candidates is of the utmost importance. Every effort will be taken to ensure that safe ways of working are adopted throughout the Recruitment and Selection process. We are introducing extra precautions in line with UK Government Guidelines. Our recruitment processes will follow social distancing and COVID-19 Safe requirements. This will include the use of various technologies to support the interview process. Should candidates have any questions regarding this, or if you require additional support please let us know at the interview planning stage.
At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.
At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.
In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.
We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.
We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.
We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.