Halifax Bank - Branch Support Customer Advisor - Newcastle - Part Time
As the welcoming face of the Halifax brand in our branches you're down to earth and approachable, taking time to get to know your customers to help them achieve their financial goals, or find ways to give their money a boost. Our people are upbeat and passionate about delivering an excellent customer experience.
By being straightforward and speaking to customers on their level you'll take ownership of their queries and get them sorted without fuss. You'll help spot chances to create banking more simple and help them try our latest technology.
Whether you're greeting people to resolve an enquiry regarding a bill or statement, serving them at the counter or working in any other area of the branch, you'll make the most of your talent - dealing with people and making it an extra special experience for everyone.
You'll be employed on a 12-month, fixed-term contract, working 28 hours a month, with the possibility of working up to an extra 40 hours. You'll work various hours which will typically cover our customers peak demand times between 10:30 and 15:30, as well as during holiday periods.
So that means we need people who are:
available to work flexibly so you can be part of the dedicated teams across different branches in the local area
available every Saturday
Because we value your flexibility, we'll do our best to facilitate working hours that are suitable to both you and the business. We have award winning flexible working which allows you to have a real work life balance. So if you're completing a project for your college studies, want a role that gives you the time to pursue other interests, or enjoy spending time with your family, grandchildren or friends - you could find the working pattern that suits you.
If you take pride in building excellent customer relationships and are committed to helping your team be one of the best, this could be just the start of your career with us.
Why is Halifax the right place for you?
You'll open up a range of opportunities to learn, grow and develop within Halifax and our broader Group.
From the beginning we'll give you excellent training and all the support you need, regardless of whether you have previous finance or banking experience. You'll be able to show some of your key skills, including:
How your friendly approach has helped to identify customer needs and exceed their expectations
Your attention to detail, and your commitment to taking ownership are key in giving your customers extra
That you can work independently and collaboratively in achieving the right outcome
Demonstrating that by following processes and procedures you're able to resolve customer enquiries
We're totally committed to investing in you. Right from the beginning, we'll give you excellent training and all the support you need. You'll join us full time for the first three weeks for a paid induction training course, giving you the support and confidence to carry out the role.
You'll have an overall reward package which offers flexibility and choice. It lets you choose the benefits that suit you and your individual needs including:
retail discount vouchers
the opportunity to buy or sell annual leave.
We advertise our full-time salary which is pro-rata for reduced hours working. Please note if we receive a large volume of applications, we may close the role earlier, so don't delay in submitting your application.
As part of Lloyds Banking Group we're committed to building a workforce which reflects the diversity of the customers and communities we serve, and to creating an inclusive environment where all our colleagues can be themselves and succeed on merit, so whether this is your first role out of college, a career change or an opportunity to earn some additional money following retirement we encourage applications from everyone.
We have appeared in The Times Top 50 employers for women consecutively for the past eight years. We were named Top Financial Employer and seventh overall in the 2019 Stonewall Top 100 employers list, which celebrates the pioneering efforts of leading organisations to build inclusive workplaces.
Join us and become part of an inclusive, values-led culture, passionate about making a difference. Whatever your aspiration, you can expect excellent benefits, personal development and a career that's enriching and full of opportunity.
Together we make it possible.