ServiceNow Senior Analyst
Lloyds Banking Group is aiming to be both the best bank for customers as well as the bank of the future - where we can meet ever-changing customer needs and help Britain prosper.
A key driver to us achieving this would require a shift towards new approaches to developing the systems and applications that underpin the Bank. We're looking to reduce the overall IT estate while growing its capability by exploiting cutting edge tools.
Want to hear more?
Here in the ServiceNow Centre of Excellence and Innovation, we're on a mission to transform Lloyds Banking Group. To realise this, we need a shift towards new approaches in developing the processes, systems and applications that underpin the Bank.
We're achieving this by exploiting the capability of ServiceNow, an industry leading tool in automating colleagues' experiences to enhance customer outcomes. Since the implementation of ServiceNow in 2018, we have delivered immense value through the platform, now hosting over 50 business processes spanning Risk, ITSM, Cyber, Change and Customer Payments…and we're just getting started.
We're recruiting for a ServiceNow Senior Analyst who will work hand in hand with Technical Squad Leads, Scrum Teams and Product Owners to design and document solutions - including Agile Story and technical documentation creation - that are aligned to the overall platform design principles and strategy, working within Agile Squads, and supported by the Platform Engineering Lead, Product Owners and Platform SME in a highly collaborative environment, Agile environment.
You'll have a proven track record as a Technical Analyst including:
Understanding both business and information technology, and an exemplary ability to translate between both effectively
Ability to influence business partners as to benefit outcomes (what is actually needed vs. what is thought to be needed)
Ability to translate business requirements to technical outcomes, including Acceptance Criteria and Definition of Done
Excellence in documentation - business based, technical solution design and Agile Story creation, ownership and progression
What skills you'll bring?
You'll be self-motivated with experience in a Technical Analyst role. Exposure to the ServiceNow Platform is desirable, but not essential. You'll have excellent knowledge of Scrum techniques and artefacts and a track record of creating powerful agile stories for development by our expert development scrums.
You'll be a people person, and devoted to problem solving, never one to shy away from a challenge or a problem, and collaborative and supportive to the nth degree. You'll have a high level of servant-leadership skills, and people will seek you out for support and guidance.
In addition, you'll be organised and analytical, adept at working in a team environment, and able to handle multiple priorities in a fast moving environment.
You'll also have/demonstrate:
Decisive, creative, analytical and proactive thinking with effective communication skills
Some knowledge of web-based systems architecture, service-based architecture, enterprise application architecture as well as experience managing expectations and priorities.
Demonstrate good judgment and pragmatic approach to ensuring a successful implementation within a Scrum/Agile Team and Structure
What you'll get in return?
You'll enjoy an over and above diverse role with lots of challenges to relish, and we'll ensure you get real stretch so that you benefit from wider career opportunities and progression.
We're passionate about diversity in our workforce and genuine about providing equal opportunity and are able to accommodate elements of flexible working to suit you.
We'll also provide you with a total reward package that includes:
A performance-related share bonus
Generous pension contribution
A flexible benefit fund to suit your lifestyle
Paid overtime and on call allowance
Private health cover
30 days holidays (plus bank holidays)
So if this sounds like your ideal next role and you have the leadership, skills and background we're seeking then get in touch, we would like to hear from you.
Together we make it possible.
*** The base salary range is between £46,000pa and £63,000pa plus the above benefits. This role ideally be based out of either Halifax, Edinburgh or London; predominately we're looking for people with the skillsets above. Salaries in the London area will reflect the higher end of the base salary range***