Telesales Consultant

Vistry Group
competitive + upto 41 days a/l + private healthcare
25 May 2021
24 Jun 2021
Full Time
Contract Type
Let's help build your future by finding a home for your talent!

Our housebuilding business operates across 13 regional offices, which are currently developing around 200 sites across England. The design and construction blend tradition and innovation, creating homes and developments with contemporary living standards. Our product range includes one-bedroom apartments through to larger five-bedroom family homes.

In a Nutshell:

We have a great opportunity for Telesales Consultant to join our team within Vistry Housebuilding Mercia, at our Dunston office - however some of this role will also be home working.

As our Telesales Consultant you will be responsible for improving the way the region deals with incoming customer enquiries and delivering greater customer satisfaction by responding in a timely and efficient manner. You will support the Sales Consultants by getting leads financially qualified prior to booking viewing appointments. Work as part of the regional sales and marketing team in order to maximise efficiency of sales consultants' time so they can focus on qualified leads.

What we would like from you:

Key Responsibilities -

  • Respond to all online customer enquiries received through the various marketing channels in a timely manner
  • Have knowledge of the region's sites, house types and purchase assistance schemes in order to be able to respond to customer enquiries effectively
  • Liaise with the region's mortgage brokers to ensure that customers are qualified before viewing appointments are arranged
  • Liaise with the Sales Consultants regarding qualified customers and their requirements
  • Update Prospect Management System (SERUM)
  • Undertake all tasks accurately and efficiently and in accordance with GDPR
  • Deal with all customer enquiries in a polite, efficient and confidential manner
  • Ensure compliance with Company policies and procedures
  • Assist the Marketing Manager generate key KPI information, thus evaluating the effectiveness of key marketing channels to generate quality prospects
  • Liaise with the relevant Bovis Homes departments.
  • Attend departmental meetings as required.
  • Complete mandatory training programmes as required including GDPR and cyber security
  • Ensure compliance with Company Health and Safety policies and procedures and legislation.
  • Ensure any 'personal safety devices' provided for safety are used.
Competencies -

  • Full clean driving licence
  • 5 GCSEs or equivalent including Maths and English
  • Working with IT systems e.g. Outlook, Excel
  • Working with prospect databases
  • Experience of working in a busy office environment
  • Good administration skills
  • Accuracy and good attention to detail
  • Good telephone skills
  • Good organisational skills
  • Excellent communication skills
  • A friendly, trustworthy and professional attitude
  • Ability to work under pressure and meet deadlines and targets
  • Willing to be flexible in respect of day to day duties and hours worked
  • Willing to travel to all sites within the region as required
Desirable -

  • Experience of working in a busy Sales environment
  • An understanding of the property and housing market
The Good Stuff:

Vistry Homes is a fast paced and exciting place to work. We offer our employees multiple opportunities to learn, develop and nurture successful careers with us.

Some of our key benefits include…

  • Competitive salary and package
  • 28 days annual leave plus bank holidays, and the option to buy or sell up to 5 days per annum
  • Private Healthcare
  • Company Contributory Pension Scheme
  • Sharesave scheme
  • Company car, car allowance or travel allowance (role and geographic dependant)
  • Support with a professional membership
Let's tell you a bit more about us…

Vistry Group came together at the start of 2020, bringing together the energy, talent and deep-rooted experience of Bovis Homes, Linden Homes and Vistry Partnerships. With a wide range of skills, experience and backgrounds - we have come together to live our values of Integrity, Caring and Quality.

We are all about people, and it is our people, around 3000 of us, who have created a UK top-five housebuilder, with a five-star rating. We care about the wellbeing of our people and we value diversity and inclusion, seeking to create a supportive, dynamic environment where talented and dedicated people can develop their career.

Inclusion and diversity are paramount to us here at Vistry Group - we firmly believe that this culture nurtures stronger performances across the wider business. All of our applicants and employees are treated fairly and respectfully, regardless of any protected characteristic/s. If you require assistance with regards to reasonable adjustments during your application process with us, then please do not hesitate to contact us - we will always be happy to help.

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