Senior Customer Planning Analyst- Home Service

01 Jun 2021
01 Jul 2021
Full Time
Set hours
Contract Type

Want to do the best work of your life? With 24 million customers in 7 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.


" This is an exciting opportunity to join us and work within our Home Service Planning Team as a Senior Analyst. This role is key to the delivery of great experience for Sky customers both New and Existing by ensuring we have the most optimal Engineer availability to match our booking demand across the country. We have a great new field service planning system and want to continue to establish best practice and maximise the system capability. - "Senior Planning Manager "


What you'll do:

  • Create and refine industry leading forecasting models for both supply and demand from Long - term to day -1.Manage the budget and recruitment planning for a large geographical area for multiple skillsets.Maintain the relationships with the Regional Managers and Heads of Field to ensure an effective and efficient delivery of the plan.Work with a team of analysts to deliver the best possible visits dates for customers in line with the business Service Levels. Make recommendations based on accurate, relevant and consistent data and have solutions to minimise the impact on the future delivery.Work collaboratively with the wider planning team focusing on best practice sharing

What you'll bring:

  • Experience of building accurate planning models or forecastsProven, strong analytical background and demonstrate a robust approach to problem solving.Real sense of ownership and accountability to deliver against planComfortable with ambiguity - being able to provide clarity and guide decision making.Ability to work at pace - we work in an agile, fast-moving way at SkyAdvanced Excel, VBA, SQL or Business Objects experience would be an advantage

Customer Service GroupWe enable our people to offer the best service in the country by creating epic experiences. Creating communication and learning experiences to support the most important customer and colleague moments across CSG. Most of all, we are an excitable bunch of creative people with specialist skills in five key areas; planning, idea generation, creative development, experiential and events.


The Rewards:There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:


  • Sky Q, for the TV you love all in one placeA generous pension packagePrivate healthcareDiscounted mobile and broadband

Inclusion:Recognised as an 'Inclusive Top 50 Employer' and a 'Times Top 50 Employer for Women', we're working hard to ensure we're a truly inclusive place to work. This means we don't just look at your CV. We're more focused on who you are and the potential you'll bring to Sky. We also know that everyone has a life outside work, So we're happy to discuss flexible working.


And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.


Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you.


To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.


Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.