Customer Specialist

Scarborough Branch, 89-90 Westborough, YO11 1JW

Job Reference: (phone number removed)

Location: Scarborough Branch, 89-90 Westborough, YO11 1JW

Closing Date: 27/06/2021

Salary GBP: Career Framework B1 Customer Service

Employment Type: Fixed Term - Part Time

Division: Region - Scotland & North East

Hours per week: 17 hours

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Customer Specialist - Scarborough Branch (6 month temporary Contract)

17 hours per week

Shift pattern to be confirmed

Up to GBP18500 pro rata

Are you an expert in customer service but looking for something more from your next career move? Work for YBS and we'll challenge you, develop you and champion you to be #YourBriliantSelf

About you

We don't need you to be a whizz in financial services to apply for our Customer Specialist role. We love that our colleagues come from a whole range of customer service backgrounds. We actively celebrate the different skills, experiences and opinions they bring to the role. We'll give you all the training and ongoing development you need to become a leading expert on our products and services.

As a Customer Specialist you'll be at the forefront of getting to know our members and championing the best products and services for them. Resilient, driven and naturally inquisitive, you'll ask the right questions and work hard to provide the right solution to all kinds of queries. At YBS we don't have sales targets, you'll be given the autonomy to do what's right for our members and provide real help with real life.

About the Branch Network

One of the biggest teams at YBS, our Branch Network makes a huge impact on the success of our business. You can be part of that success by challenging yourself to go the extra mile for your colleagues and our members, helping us grow and achieve our business objectives.

At our Scarborough Branch we're always looking for ways to give the best customer experience, make things more efficient and try new things. Innovating and always evolving to stay ahead of our competitors. We'll actively seek your opinions and utilise your strengths to keep improving how we do things.

We're at the beginning of a very exciting journey, we're digitalising our products and ways of working, we have incredible ambition to grow and expand our business into the future. There is a real opportunity to get involve and lead our members through this digital journey.

About YBS

At YBS we don't have shareholders, we have members. We care about people and that gives us real purpose. The Customer Specialists in our Retail Network focus on understanding the objectives and needs of our 1.3 million members. They actively assist our members to manage their finances for the big moments in life, from saving for a gap year trip to buying their first home.

You can join one of the UK's strongest financial services businesses where you'll be respected for who you are, enjoy great training, lots of development opportunities and given the confidence you need to bring your whole self to work.

How can I apply?

If you're excited by our digital journey and want the autonomy to do what's right for our customers, come and join YBS to develop into one of our leading Customer Specialists! Join us and be???Your Brilliant Self!

Want to know more about life at YBS?

We don't have a one size fits all approach to benefits. We understand not everyone's needs are the same so we cater our rewards accordingly???

Flexibility - We offer a range of flexible working options to help you achieve a healthy work-life balance. Whether it's finishing early for an appointment or fitting your studies and hobbies in around your working hours, we'll help work to work for you.

Annual Leave - For all of your hard work and commitment we will reward you with a whopping 33 days holiday inclusive of bank holidays

Development - At YBS we want you to feel challenged. Whatever your ambitions, we are committed to helping you develop your skills and move ahead in your career journey.

Inclusivity - We're passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you'll go the extra mile to help our members, you'll fit right in and feel you belong here.

Giving Back - Fancy 31 hours of paid leave a year to get involved in community activities? Together last year, we completed more than 11,000 hours of volunteering for our local communities