Senior UX Researcher

16 Jun 2021
13 Jul 2021
Full Time
Contract Type
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

"We are welcoming a curious minded and accomplished team player to join our UX Research team. You will be running discovery research and validating design work for some exciting multi-platform projects, ensuring our customers are represented in all product and design decisions." - Rickard Soderberg, Lead UX Researcher

What you'll do:

* Autonomously plan and run end-to-end UX research projects, analyse data and videos, gather insights and provide relevant recommendations.
* Suggest the best methods to answer UX research questions and produce and present research plans.
* Create engaging presentation and insight documents and communicate findings to cross-functional partners.
* Help champion a user-centred design culture by being a highly visible advocate for the value of UX research.
* Support the research team's aim to increase efficiencies through research ops improvements.
* Collaborate with design and product teams to find opportunities for strengthening design through research.

What you'll bring:

* Proven experience in planning and conducting UX research (including lab based usability studies, unmoderated/moderated remote user research, ethnography studies, surveys).
* A curios analytical mind and confidence in synthesizing and evaluating either quant or qual data and turning them into meaningful insights.
* A proactive, self-driven demeanour with an equally strong team ethos.
* Knowledge of UX principles.
* Confident and persuasive oral and written communication skills.
* Bachelors degree in a relevant field and a few years experience as a UX Researcher (or from a highly relevant background).

Group Product is the team behind the renowned Sky products line-up. From Sky+ to Sky Q. From hardware and software to intricate design, we're proud that everyone's favourite Sky products are #MadeByUs

The Rewards:

There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

* Sky Q, for the TV you love all in one place
* A generous pension package
* Private healthcare
* Discounted mobile and broadband
* Access a wide range of exclusive Sky VIP rewards and experiences

Where you'll work:


Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers.
On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.


Recognised as an 'Inclusive Top 50 Employer' and a 'Times Top 50 Employer for Women', we're working hard to ensure we're a truly inclusive place to work. This means we don't just look at your CV. We're more focused on who you are and the potential you'll bring to Sky. We also know that everyone has a life outside work, so we're happy to discuss flexible working.

And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.

Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

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