Head of Service Performance

16 Jun 2021
18 Jun 2021
Full Time
Contract Type
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

"As a member of the Senior Leadership Team for Sky Spaces you'll report to the Director of Sky Spaces and focus on setting the short and long term plan for the whole team and actively drive achievement of the service objectives and beyond. You will lead on people initiatives and role model Sky behaviors,"

What you'll do:
    Ensuring Services Team deliver operations with maximum efficiency thereby delivering within budget limitations. E2E management of relationships with all of Sky's service partners, ensuring robust and accurate KPI reporting, ensuring development and improvement plans are executed, manage contractual issues and conflict resolutionCrafting insight and reporting to track performance through a monthly management dashboard across all service lines including utilitiesWork with and manage key partners relationships throughout the Business (including Procurement, Legal, Bigger Picture teams)Communications & Engagement; Co-ordinate all communication activity with third party suppliers, Work with Sky Spaces communications team on colleague facing energy savings initiativesTransform/Manage Health and Safety standards/ compliance for your areaWork with all work-stream leads & finance team to: identify financial and operational improvements whilst capturing all known financial risk including lead on deep dive analyses, build 5-year plan and budgets for Services and Utilities, Management of Programme Manager, coordinating service team delivery, one off projects delivery, new building readiness programmesSky's utilities performance & budget- financial and operational - ensuring: Sky is legally compliant with all relevant regulations ( CRC, EUETS, CHPQA, RHI & Environmental Permitting) Accurate and up to date reporting including energy consumption/spend for all sites, Driving sustainability credentials of external service partners, Energy, Procurement and Utilities commodity market monitoring, Build Annual Energy forecast cost/consumption planManage Sky's relationships with third party utilities partners.Working closely with the finance team to understand key drivers of costs, risks & opportunities and ensuring that we establish a realistic but stretching budget

What you'll bring:
    Proactive and highly organised with the ability to plan ahead and multi-taskConfident and clear communication style. Comfortable communicating with everyone from the day-to-day service team through to the CEOFlexible and adaptable approach to workGreat eye for detail and have great commercial experience

Sky SpacesOur job in Sky Spaces is to help everyone be their best. We provide people with the things that make their lives at Sky just a little bit easier - from great working environments to subsidised gyms, from fantastic food and drink options to top quality cycling and life style services. Our goal is to make Sky a brilliant place to work which is a massive operation - Sky doesn't stand still, and neither do we.

The Rewards:There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

    Sky Q, for the TV you love all in one placeA generous pension packagePrivate healthcareDiscounted mobile and broadbandAccess a wide range of exclusive Sky VIP rewards and experiences

Where you'll work:Osterley:Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers.

On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

Inclusion:Recognised as an 'Inclusive Top 50 Employer' and a 'Times Top 50 Employer for Women', we're working hard to ensure we're a truly inclusive place to work. This means we don't just look at your CV. We're more focused on who you are and the potential you'll bring to Sky. We also know that everyone has a life outside work, so we're happy to discuss flexible working.

And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.

Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

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