Our client based in Sunderland requires a Part time Complaints Coordinator to start ASAP for the next 6 months, this could potentially be extended depending on client needs. If this sounds like the perfect role for you, please read on to find out more about this exciting opportunity.

Hours: Monday-Friday

Part time hours - 9:30am-2:30pm

Start date: ASAP

Pay rate: GBP19,000 pro rata

Due to location access to own transport is advised.

The duties for this role includes:

Managing a high volume of inbound calls
Dealing with client complaints/issues
Speaking with external parties to ensure complaints are addressed and handled
Being the first point of contact for clients
Managing client emails
Working closely with a small teamRequirements

Excellent communication skills, both verbal and written
The ability to work effectively within a team and on their own initiative
Time management and organisational skills, including the ability to work under pressure and to tight deadlines
Resilience
IT literacyAbout Office Angels

Office Angels is the market - leading provider of temporary and permanent office professional roles across the UK - from PA's and secretaries to finance and HR.

We develop supportive relationships with our many valued clients, understanding their unique business requirements and pinpointing the ideal fit for their company.

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