Customer Retention Advisor - Land Rover Bristol
About the role
Guy Salmon Jaguar Land Rover is looking to recruit a Customer Retention Advisor to join their fantastic Aftersales Department.
This role is a critical part of the running of a successful Service Department, you will support both the Service Manager and Service Advisors to ensure customers receive the best service.
Working as a Sytner Customer Retention Advisor you will: provide follow-up contact to all service customers, either by phone or email, support preparation work required for vehicle arrivals, adhere to strict processes, support the service team with telephone enquiries, support invoicing, examine paperwork to ensure quality standards are met and carrying out self-audits before filing.
Sytner Customer Retention Advisor typically works between Mondays - Friday; however, this sometimes can include weekends to ensure we provide our customers with the highest possible levels of service.
Previous experience in a similar role or a similarly demanding role would be ideal. Experience of using Kerridge/ADP is not essential but would be advantageous, as you will be using our internal systems to log work.
We are looking for someone who is committed to providing excellent customer service and would take pride in engaging with our customers over the telephone. Ideally, you will thrive in a busy, high pressurised environment; have strong administration skills and the ability to prioritise workload within a fast-paced environment.
To be successful in this role you will be extremely organised, have high attention to detail and be a great team player.
Sytner Group currently represents over 21 of the world's most prestige vehicle brands; in over 140 dealerships across the UK, we provide a fantastic working environment and we and are committed to 'Developing Talent' and 'Building Careers'.
We will also recognise and reward your hard work, loyalty and achievements. As well as competitive salary you will also benefit from subsidised Manufacturer Car Purchase Scheme for you and your family, discounted MOT and servicing, a colleague introduction reward scheme, discounted Gym membership and discounts with popular high street retailers.
We are committed to being the best company to work for and recently we were ranked the top-rated retailer on Glassdoor as a result of direct colleague feedback.