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Recovery Patrol

Employer
The AA
Location
Nottinghamshire
Salary
Annual salary of £32,000 (on target earnings), with a guaranteed basic salary of £28,088 (basic hour
Closing date
17 Jul 2021

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Sector
Transport & Logistics
Hours
Full Time
Flexibility
None
Contract Type
Permanent

Job Details

Company description

Shifts:  

Our full-time position is 40 hours a week minimum on a rotational shift pattern, which you’ll be given 6 months in advance.

Please note that in some locations we may be able to offer a reduced hours employment package of 35 hours a week minimum, depending on the needs of the local depot

Salary: 

Our full-time position offers an annual salary of £32,000 (on target earnings), with a guaranteed basic salary of £28,088 (basic hourly rate £13.50). Increased overtime pay is also available

Making up for the breakdown, you’ll be the friendly face of the UK’s largest motoring organisation. To our members, you’ll be a superhero. Ready for anything, you’ll be there for them, anytime and anywhere. When their vehicle just can’t be started, you’ll still get their day moving forward.

This is the job

Who we are

Solution bringers. Day makers. Extra milers. We are the AA. And we keep everyone’s show on the road. There for our members wherever and whenever they need us, we’re always ready for anything. That’s why, for over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organisation, we offer a range of excellent products and services to millions of customers. As a Recovery Patrol, you’ll always go the extra mile for our members. In return, we’ll go the extra mile for you, with excellent training, support and development opportunities.

What will I be doing?

When we can’t get an AA member’s vehicle started after a breakdown, you’ll be there for the next stage in the journey. Arriving at the roadside, you’ll need to be ready for anything. While they’ll often be thrilled to see you, the member may be angry, upset, afraid or impatient. They could be on their way to an important meeting, a job interview, or have a flight to catch. You might work alone, but as soon as you get out of your HGV recovery truck, you’ll be a partner to the customer. You’ll help them feel safe, understood and taken care of. You’ll listen to their concerns, reassure them about what happens next, and decide on the next step. Which might mean, as well as taking their vehicle to a garage for repair, you’ll travel on with them to their important destination.

 

 

What do I need?

Due to the nature of this HGV driving job, an element of flexibility is required. This is no 9am-5pm operation; you’ll work in a rotational shift pattern that can include evenings, weekends and Bank Holidays. You’ll be ready to do a lot of driving to all kinds of locations, in all weathers, and work quickly and efficiently. Your busiest - and longest - days are likely to come when the weather is least pleasant.

You’ll already have a full driving category C driving licence (HGV 2) and ideally you’ll hold the CE (HGV 1) licence too, although this isn’t essential. Alongside this, you’ll need a Driver CPC (certificate of professional competence) qualification, and a digital drivers/tachograph card when you apply.

We’ll expect you to be comfortable adapting to new technology. Most importantly, while you enjoy working solo, you’re great at dealing with all kinds of people. You are always calm, friendly, reassuring and professional.

What you’ll love

Helping people gives you a warm glow - so you’ll relish every chance to shine. And there will be plenty of those, every shift, as you take all sorts of people and vehicles to safety. You’ll enjoy the variety of the role, and the ability to manage your own work and boost your earnings with overtime. But you’ll also appreciate the support and recognition available from your manager and colleagues. Perhaps most of all, you’ll appreciate working for a trusted brand at the forefront of the industry - and all the opportunities for development and career progression that come along with it.

Company

The AA has been around for over 100 years and was formed on 29June 1905 when a group of motoring enthusiasts met at the Trocadero restaurant in London's West End. This group was initially intended to champion the cause of the motorist and particularly to help motorists avoid police speed traps. As motoring became more popular, so did we - the AA's 100 members in 1905 grew to 83,000 by 1914. As AA membership expanded, so did our activities.

Today, the AA is the largest breakdown cover organisation in the UK. Other services and products we provide include: car insurance, maps, travel guides, campsite guides, home insurance, savings accounts, smart phone and tablet apps and home emergency breakdown cover. Here are some of the key points in our history.

We know what makes people happy at work and we are pretty good at it.  We are good at matching people to jobs that they love and thrive in. Our managers are supportive and approachable. We make work fun. And we give you the back up you need to deliver an amazing service to our customers.

There are excellent career opportunities here too. Whether you want to excel in your chosen field, or you would like to move into management, there are plenty of opportunities.

We know that extras are important to you, so from the day you start working with us, you are entitled to a range of employee benefits.

SETTLING INTO THE JOB
Your first few weeks may differ depending on the business area you have joined. Some have longer induction programmes than others, but the advice is still the same. Your first few weeks are all about starting off well and laying the right foundations so that you can fulfil the role you have been recruited to do and feel part of the AA community. So your job in these few weeks is to focus on all the practical things you will need to know.

SUPPORTING YOU TO DO WELL
Every year your manager will look at your performance, and discuss ways for you to improve and develop. We do this, so that you can really fulfil your potential, and look at ways to move to the top of your game.

Building expertise in what you do - where it's needed you'll get regular training to make sure that you're kept up to date and have the skills you need to be the best at your job. Learning resources are provided at each of our locations, and may include books, computer-based training packages and videos.

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