We are looking for dynamic individuals to join our growing a team of industry leading housing professionals within our People Service. As a Tenancy Management Officer, you will deliver a responsive, efficient, high quality and customer focussed tenancy and lease management service, by managing queries and cases in relation to matters arising out of rights and obligations in a resident’s tenancy or lease in a defined regional geographical patch or where demand requires.

You will be working in partnership with residents and the Local Authority consulting with them on a wide range of issues including Anti-Social Behaviour, Safeguarding, Successions and Tenancy Fraud. You’ll use your positive and innovative approach to meet tough quality standards and drive constant improvement in customer service.

Our Tenancy Management Officers play a key role in dealing sensitively with vulnerable residents and signposting them to internal and external service providers as necessary.

The ideal candidates would be resilient with energy and capability: you don't necessarily need a background in housing to undertake this role.

You will be focused, professional and organised and be confident in managing stakeholder relationships. You will be advising people and resolving complex issues, so experience in dispute resolution would be an advantage along with excellent interpersonal and written communication skills.

It is also essential that you hold a current driving licence and have access to a car.

Closing date for applications:  11.00pm on the 5^th July 2021

Assessment centres followed by panel interviews will take place via video call on dates to be confirmed

COVID 19: The safety of our staff and our candidates is of the utmost importance. Every effort will be taken to ensure that safe ways of working are adopted throughout the Recruitment and Selection process. We are introducing extra precautions in line with UK Government Guidelines. Our recruitment processes will follow social distancing and COVID-19 Secure requirements. This will include the use of various technologies to support the interview process. Should candidates have any questions regarding this, or if you require additional support please let us know at the interview planning stage.

At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q.   More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.

Access to a full suite of benefits including 26 days holiday per year, annual bonus subject to business and individual performance, excellent Pension scheme and real investment in your personal & career development. Other benefits include an employee assistance programme and non-contributory life assurance.

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life.  Please let us know during the recruitment process if you’re interested in part time working or job sharing.  In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.

We are recognised externally for our commitment to inclusion.  We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.

L&Q is one of the UK’s leading housing associations in the UK, with 97,000 homes which hold an asset value in excess of £23bn. The organisation has the largest and most ambitious residential development programme in the sector, with plans to deliver 100,000 new homes over the next 10 years. From partnerships with small housing associations and SMEs to the creation of whole new towns, this is a truly unique opportunity.

Our vision is that everyone should have a quality home they can afford, and we combine our social purpose and commercial drive to create homes and neighbourhoods we can be proud of.