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Technical Administrator Marketplace - Flexible Working Available

Employer
L&Q
Location
Cray House, Sidcup DA14
Salary
£25,190.27 PA
Closing date
7 Jul 2021

Job Details

Due to COVID19, colleagues in eligible roles are currently working from home in line with government guidelines. Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated

Role Profile.doc

 

An opportunity has arisen for an experienced Technical Administrator to join the Marketplace Team. This role reports to  the Contract Supervisor. This role works closely to many stakeholders across the business area and across L&Q. You will be responsible for the back-office administration supporting the Marketplace Team service delivery in this essential support function. 

This is an opportunity to work alongside a highly motivated team in a fast paced role delivering professional and great customer service on a daily basis. Approaching tasks with energy and determination to get a positive outcome for our residents.


You will be part of a sizeable team, and will contribute actively to a positive working environment, following organisational values (People, Impact, Inclusion, Passion and Responsibility) and Behavioural framework.

You will ideally have a good knowledge of Maintenance & Repairs and will have worked within a supportive administration and scheduling function within a social housing role.

The team work on a rota basis Monday to Friday with occasional Saturday where required. Mostly, 9:00am to 5pm with changes made where required to accommodate the team.

You will use a variety of systems to organise, plan and process data, providing relevant and current information for the Team. Accurate data entry and reporting will also be crucial to the role. Experience using Arena and DRS is essential to be considered for the role at this time. Use of the plentific platform will be an advantage but full training will be required so is not essential.

To be successful in this role candidates will:

·       Have excellent communication skills both verbal and written

·       Good knowledge of Microsoft packages plus in-house maintenance systems such as Arena, DRS and D365

·       Organisation and prioritisation skills

·       Strong administration skills

·       Knowledge and experience within a similar role

·       Ability to deliver excellent Customer Service  

·       Be able to work independently and strive to deliver the service, bring ideas and efficiencies to the tasks

If you believe you have the qualities we are looking for, then please apply without delay.



Our Commitments:

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. 

At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q.   More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.

In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, an employee assistance programme and non-contributory life assurance. 

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.


We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility. 

Company

We house around 250,000 people in more than 105,000 homes, primarily across London and the South East – but we’re more than just a registered charitable housing association.

We are a long-term partner in the neighbourhoods where we work. We build aspiration, opportunity and confidence for everyone in our communities.

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